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One Hit Wonder
November 4, 2017
Live

Allow multiple logins for Family Subscription

  • November 4, 2017
  • 170 replies
  • 7833 views
Our master account is mine and I've created two secondary accounts: my wife, and my daughter (6 years old).

Could we add a way to have the secondary accounts log in without needing to log into the master account? Here are the reasons:

1. I use a really complex password that my wife cannot remember.
2. My daughter is using our old Squeezebox and it only can connect to the master account and no secondary. If the secondary user could independently log in, that wouldn't be a problem. I'm guessing many more apps would act like this.
3. Sonos only allows 1 Deezer source per email address. Allowing secondary user login would circumvent this issue.
4. My Master account isn’t interested in kiddy music but because we do listen to kiddy music on Sonos and Squeezebox, the Flow will be affected by and ruin it.
Pinned Reply By Rafael.

Family members can be added to a Deezer Family plan as an Independent account with their own password or a Profile. Please see here - 

 

170 replies

Rob Igo
Ultimate Superstar
The OG
August 6, 2018
Hi @necroob

if you turn your account into the family account and create the other two profiles and then email support explaining which accounts you'd like to be transferred they will do this for you (including favourites and playlists etc) 🙂
I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
Guitar Hero
August 6, 2018
This doesn't solve the issue I mentioned above.
This is a quick fix to the main issue. People like to have their own accounts and not to be tied up to another main account to login and access the music.

The idea is to have the association between accounts (account1 is Standard/Free but it's on the Dezeer Family plan of account_with_family based on the invite that they received and accepted).
Roadie
September 12, 2018
Adding a PIN for switching a profile would be sufficient for me. The way it works now is not acceptable. Very disappointing first experience for me as new customer...
Roadie
September 12, 2018
That would be sufficient. Great idea and a shame that this is not yet the case. At the moment each profile can mess around with the other ones - even the main account.
Roadie
September 12, 2018
Please add a pin or a separate login like other streaming services! This is unbelievable!
Guitar Hero
September 13, 2018
Please be aware that every now and then on all accounts a new login is required, so the solution with the pin code for changing account is not enough.
I can login on the master account, but the family has to wait using Deezer until they are at home, or again sharing login information.
So please make more logins for a family!
Guitar Hero
October 13, 2018
I'm a family subscriber and have created a profile for my son.
However, there's nothing to stop him from switching that to my profile.

Would be nice if the setting was pin-protected or if i could add an additional pin to my own profile to protect it from being chosen
Roadie
December 4, 2018
Voting on behalf of our entire family.
Guitar Hero
December 14, 2018
I think it's a big mess that I can't switch between my family accounts with Sonos, HEOS or other hardware.
Why the hell haven't you fixed the API yet?
The hardware manufacturers can't offer what DEEZER denies its paying customers and partners from the outset.
It's just the shitty API and DEEZER's unwillingness to accommodate its customers. I'm really pissed off and will probably switch to the competitors who, strangely enough, can handle it without any problems. I'm ashamed of myself for paying money for such badly programmed crap.💩
Hitmaker
December 19, 2018
Just an update: since using the family account with the one password. I'm actually finding it to be quite useful how Deezer has implemented it.

For example:
+ While my phone has been connected in the car, and travelling with a family member, I've been able to switch to their profile and play their flow - while my phone remains connected. This also worked well in adding favourite songs, the songs are added directly to their playlist.
+ When I've recommended a playlist for them, where they have been too lazy to add the playlist (quite common), I'll switch to their profile, add the playlist, then switch back to mine.
+ Has solved some of the difficulty with users who aren't that technical, and remembering their password (it's the same one as the master one).

To prevent misuse, Google Play Music made additional members part of the same group to purchase through Google Play. Amazon Music seems to have done the same, adding family members will mean those people can make purchases with the details associated with the main account - preventing you from sharing your family account with just friends (they'll be buying things off amazon with your credit card details).

To prevent misuse, I can see why Deezer has implemented its family account with the one master password. I've made peace with it. 😎