Allow multiple logins for Family Subscription

I have now upgrade my famlily premium abo to a family abo. And my opinion about this is I can provider other deezer accounts access to deezer premium because I have a family ABO. So I can share my abo with my wife, my mother and so on. But if I understand the UI correct I must share my credentials of my deezer account with all people I want to share my abo because these 6 profiles are working more like a folder for different times not like accounts.

I think that this is not good by design. If I take my gmail account as authentification provider for my deezer account any body that use the account to access the his profil can allso read all my mails etc.

Or I wan't realy manage my kids I can't do this. (yes I can restrict a profile to a kids profil but can't restirct the users to switch in another account.

Hello again @paule96

Thank you for your feedback and input. Please register your support for the idea here in this topic.

In the meantime I suggest you to have different passwords for your Deezer and email accounts, for safety.

Just do it - Crazy not to

As a software developer and architect for 20 years in business now, I am more than curious about how Deezer seems to have implemented the Deezer Family Subscription Model. After checking the model out, for my girl friend, and reading https:// https://support.deezer.com/hc/en-gb/articles/115002459285-Deezer-Family it was clear to me that it has a big design issue. As a fan of Deezer I have to write my thought about that. You created some profiles and they belong to a Deezer account and are not independent anymore. This is rather complex and creates multiple problems:

• If a customer already has a "account" and so also a "profile" he can't just join his family. For such a operation the profile has to relinked to a different account. It seams you do not have implemented such a operation, because you request your user to create a new profile and "contact our support team and we can help you transfer your favorites.". So possibly some data is lost within such a "transfer". And its some work for the Deezer support.

• If the customer want to leave the family, he can't do it. For such a operation the profile has to be relinked to a then new account. It seams such a operation is not existing, because you write "profiles will be inaccessible until your re-subscribe" and that's it.

• By your current model a customer possibly have multiple profiles. If he want to leave a family with his secondary profile and want to continue with his original "main profile" from his "main account" the profiles have to be merged. Such a operation is nearly impossible to create, because likes and unlikes of titles can't be merged without conflicts and a complex conflicts resolving method and user interface.

• I don't see how someone can keep is "profile" name currently if he wants to move between family and regular subscription.

• Every family member need physical "access" to the person with the main profile / account holder if he wants to login to his profile. Physical because of course nobody should never give credentials to some other person. Even family members.

• If I understand this model correctly, every "device" logged in has access to every profile. So Deezer is no "personal" experience anymore? I enforce to share all favs and so one? Choosing the wrong profile confuses other family members?

• All existing devices have to implement the profile feature and have to know about profiles. Even all this is only created to handle subscription and so only because of payment stuff. By creating this profile architecture you moved all this to the device which is only responsible for playing music. This creates a lot of needed work without any visible benefit to just have multiple accounts. As I see this is a issue for at least Sonos devices and you write "At the moment other systems can only log in to the Master Account" so nobody implemented it or even the API can't handle it. Sonos allows using multiple accounts since 2014 because its so easy to do. It seams they have changed nothing to support s*****y family accounts, because it is just transparent to them.

I currently only see these benefits for the profile thing:

• it could be harder to share such profiles/accounts with non-family members. But why not display "payed by family leader " in the profile? It needs more criminal energy if everybody can see it.
• kids age restriction. But why not just add a flag for that you can only change if you pay yourself. Every kid could create a Deezer free account. So its only about if someone want to pay for FSK12 or FSK16/18 for an other account.

Keep in mind that all this creates so much problems and restrictions that maybe nobody wants to use Deezer for his family. Maybe you can explain why you choose this way to me. Of course also via personal message. Of course I can have missed something here. Currently I don't see how to use a Family subscription without leaving Deezer. So what do you think?

I think this person makes a great point. One sad thing is that Deezer can't even integrate to family profiles into their OWN community page/forums. I'm writing from my dad's account because I can't switch to my profile to comment.

It also really annoys me that even though deezer supports linking deezer accounts to other apps like bandisintown or sonos, I can't because i'm just profile not an actual account.

My family is now considering switching to a service that is more useful to us.

I would like like to separate a user profile for a family account from the main account. The profile should retain its favorites etc

This is preventing me from becoming a paying user.

Was in the process of switching from Spotify and was looking into the Deezer Family Plan. Now I discovered that I have to share master account information with all family members and thus every member can sweet between all accounts.

Really liked Deezer so far. Just sad that you do not take security and privacy seriously. It would have been fun.


PS: The forum shows the submit date of this idea as "One year ago". The exact date was Nov 4, 2017 and now is Aug 27, 2019... quite a stretch to call it a year.

Hi there @ongakufi @Lee.Smith @mikeltm

Thank you for your feedback, we're working on it. We made it possible login via different profiles on Google Home and Alexa devices so far 👍🏼

@ongakufi a bit like video streaming services, like Netflix, for example.

@Rudi thank you very much for the update! Can you please clarify... I think I don't understand fully yet. Do I understand correctly that you changed the implementation from profiles within one account to separate accounts with separate credentials for login? And this is rolled out (or at least successfully tested internally) for Google Home and Alexa... and on it's way to web app and mobile too?

I don't think it is implemented very well at Netflix either. It is understandable that sharing credentials between different individuals may be even desirable for some usability reasons... from a privacy & security standpoint it's just plain wrong. I think Netflix has at least the PIN that differentiates between adults and kids. Not much better, but makes it somewhat more bearable.

Hi there @ongakufi @Lee.Smith @mikeltm

Thank you for your feedback, we're working on it. We made it possible login via different profiles on Google Home and Alexa devices so far 👍🏼


@ongakufi a bit like video streaming services, like Netflix, for example.
Not quite fast enough, I’m in the process of switching the whole family to Spotify. This issue didn’t affect me, but was a real pain for my kids.

The drivers for me to switch were poor artist profile management (see my other posts), and worsening artist payments.

Hi @ongakufi

Same login credentials, but with the option to choose different profiles in devices like Google Home and Amazon Echo (not possible until very recently). I completely understand your point about security, but there's more ground for us to cover at the moment in order to get there.
We don't have a PIN system but that's a good suggestion. We do have child profiles, with explicit content filtered.

Hi @mikeltm
Thank you for your honest feedback. If you don't mind, could you explain a bit more about 'worsening artist payments'?