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'Fail to play' automatically restart or skip

S
Runaway Baby

I think it would be great if songs that failed to play would automatically retry or skip without user interaction. As it currently stands, when I'm out and on cellular data songs will occasionally fail to play. After waiting to see if it's just loading, I have to pull my phone out and manually/retry skip, which can get annoying after a few times.

Perhaps it could be a setting to choose how to handle failed songs, but either one would be an improvement over manually choosing for each instance. 

I mostly listen on the android app, but I believe this happens in the web player as well.

6 replies

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • 5171 replies
  • May 23, 2021
Updated idea status New → In discussion
J
Tiny Dancer
  • jakeuphigh
  • Tiny Dancer
  • 1 reply
  • August 1, 2022

I submitted a similar request to the helpdesk:

As an android user on Bluetooth I would like a failure to play condition to automatically retry and then skip so that I don't need to stop what I'm doing, unlock my phone and go to Deezer to click retry for every transient issue

 

Lethe
Tiny Dancer
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  • Lethe
  • Tiny Dancer
  • 23 replies
  • August 1, 2022

I also have a problem using the website on Firefox. Some days I have it multiple times that it just stops streaming in the middle of a track. When I go back in the track and click play it continues, but stops again at the exact same position. When I forward the track one second it starts to load the stream again and plays the song.

Yula
Moderator
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  • Yula
  • Moderator
  • 3225 replies
  • August 3, 2022

Hey there @Lethe, for Firefox it can either be a connection problem, or a cache problem. 

Try updating the browser or deleting cookies and cache! 

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Lethe
Tiny Dancer
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  • Lethe
  • Tiny Dancer
  • 23 replies
  • August 6, 2022
Yula wrote:

Hey there @Lethe, for Firefox it can either be a connection problem, or a cache problem. 

Try updating the browser or deleting cookies and cache! 

My browser is up-to-date, but if if it is a temporary connection problem, shouldn't the. Deezer player try to fix this by itself?

A cache problem is of course a player bug, and should be fixed.

 

Lethe
Tiny Dancer
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  • Lethe
  • Tiny Dancer
  • 23 replies
  • September 2, 2022

Maybe I am going to hack this myself with some user javascript. When I am on some bad WiFi connection it keeps pausing and i need to forward it myself 1 second. Pressing pause and play doesn't work.

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