Your computer seems to be offline. We'll keep trying to connect.

Can we just get a toggle to permanently turn off the message in the app?

The internet on my pc is fine, it’s your detection of it that is broken. I don’t _really_ care if you fix the root cause, I just want the message to be turned off permanently in the desktop app.

Hi ​@thumpingferret201! Thank you for your message.

I’d suggest checking your audio quality settings in the app.

Make sure they match the quality of the content you've downloaded.

Sometimes mismatched settings can cause issues with playback.

Let me know if that helps!

Bad bot. You did not even read my comment or the thread.

The quality of my audio has nothing to do with deezer repeatedly saying “Your computer seems to be offline”. This is a bug with your network detection.

As a helpful assistant, you should file a ticket that the network detection is broken. As a short term fix, you should recommend an option to disable the broken “network connectivity” feature.

 

Hi ​@thumpingferret201! Indeed, the audio quality setting is related to a different error message.

But since the release of the most recent version 7.0.1 both issues were addressed.

Meaning that the message on top of the screen should be gone.

In addition, we've rolled out a Universal build for seamless compatibility on both Intel and Apple Silicon Macs (just one DMG).

We’ve also resolved the title bar issue on Windows and improved the experience with downloaded content.

Same problem here wit the “normal” web player on different devices and connections

Running version 7.0.1 and can confirm the problem still persist. First post was 4 years ago lol - “we're working on it”. Quite the task apparantly.

Hi ​@DrPoncho ​@werbungspam ​@metafaniel Thanks for your posts and sorry to hear that issue is not sorted yet for you.

Please try to record a video of the issue and share a screenshot of the Windows version and Deezer app version.