Your computer seems to be offline. We'll keep trying to connect.

Same issue for years in Chrome and Brave on different Macs

Thank you for this - blocked via uBlock on my Brave browser. Appreciate you.

Hi,

I also got this annoying message, probably because I use uBlock origin. I could get rid of the message by using uBlock's element picker mode and selecting the block with the annoying message. Solved :) 

And: uBlock still blocks the annoying tracker(s)!

Cheers

Wow. This has been going on for FOUR YEARS (?!!!!!) and still hasn’t been fixed?? I’m on a free trial right now, but between this super-annoying issue on Windows and not being able to play any kind of radio/mix thing on Sonos via Deezer - where I ALWAYS get supposed “buffer” issues, even though albums or individual track play just fine - I think I’m going to have no choice but to go back to Spotify. Bummer. 😥

I just found this forum post via Google and i cant believe that Deezer let this happen to their customers for 4 years. I recently paid annual subscription fee for Deezer Family and encountered this annoying “computer offline” message because of using network wide Adblocker.

Do not put your small business partners over your customers. I was even recommending Deezer to all my friends too. Now what i am going to say to them? “ohh btw, Deezer is letting 3rd party companies to track your personal data”?

Hi @Garabet! I’m sorry to hear that you’ve been having this issue, and I appreciate you bringing it to our attention.

To help us look into this further, could you please share a video of the issue showing the message “computer offline”?

I’ll make sure to pass it along to our developers.

Your developers should have already know this issue for 4 years of reporting from your customers but here you go;

This doesn't effect playback of songs but any Adblock installed in browsers or routers causes Deezer app’s 3rd party trackers to be blocked and the app throws this annoying error message constantly

I said that this issue does not effect playback but this might not be the case because i get frequent disruptions of playback when i use Chromecast Cast feature from my Android Deezer app to my Chromecast 4K streaming device despite having very high quality internet connection. I wonder if i get constant pauses when i use Chromecast from Deezer for this reason? Maybe my network wide adblock causing Chromecast streaming to fail due to your Deezer data tracking issues?

Hello @Garabet indeed this alert message on top of the Desktop app is unfortunately well known. 

We should see improvements with the revamp of the app that is being developed, but there isn’t yet a release date for it. It could be in the first quarter of 2025.

Regarding your second question, as far as I know, there is no relation between the first topic and the issue you face when casting.

Have you tried to stream in different audio qualities to see if the issue persists?

If you still have the issue, I would recommend resetting Chromecast 4K device and router to see if there are any improvements.

Also, you can try from a different mobile device, just to check if you get the same continuous interruptions of the music.

Hi. I hope you release a proper app for Linux OS too, not like the current one with a simple Chromium web app and of course without 3rd party trackers