Your computer seems to be offline. We'll keep trying to connect.

 

Ok. So my Windows Version is Win11 23H2, Build 22631.4602 and Edge Version 132.0.2957.140  (but it also happens on Chrome and Firefox and Vivaldi and….

However I don’t see any Version of the Deezer WebApp, but because it seems to be such a common issue it shouldn’t be hard to be replicated by the developers.

Just put the following in your hosts file and wait a bit:

127.0.0.1 sdk.fra-01.braze.eu

127.0.0.1 sdk.iad-01.braze.com

The error will appear.

If you are tired of seeing this popup like myself upvote this: 

I get this on the web app and the desktop app whenever I engage ProtonVPN.  This is essential as I cannot access certain other services from work without obfuscating through a VPN…  but Deezer is allowed on my network.  Oddly I have the desktop app set to be allowed through the VPN (split tunneling) and it still errors with a no connection message.

The deezer.exe process is set to bypass the VPN.  I’ve tried overriding DNS servers in case there’s an issue with a tracker being blocked.  Nothing works.  I can disable the VPN and everything works perfectly, but again I have a non-spoofing reason to require a VPN.  I’m NOT wanting to bypass regional restrictions or anything, and if possible I’d love to set up Deezer to have zero VPN interaction at all.  Am I missing something?  Is there a secondary process or service that needs to also be allowed through the VPN?

I know this is possible, because I have the Android app set to bypass ProtonVPN and it no longer has the connection issue.  Android sandboxes all app processes under an app header that you can pick, though, so 100% of Deezer is automatically allowed through the VPN there.  I just need to know what needs to be filtered out on PC to achieve the same end result.

I’d be willing to experiment to get this working.  Please, use me as a resource.  Again, I am wanting to BYPASS the VPN for anything related to Deezer, not use Deezer through said VPN.  This should be 100% supported by Deezer’s service.

I have also had the message for about a week now (before that I only used the smartphone app). What do I do now? I use Mullvad VPN but Deezer is allowed in Split Tunneling and it doesn't appear immediately, the message pops up after about five minutes, if I click the message away, it pops up again after a while. Why do Apple, Spotify and Tidal get it right but you don't? Fix this crap at last.

Hi, I’m having the same problem, it’s been happening since last autumn more or less (at first only some individual tracks used to fail, now any track). This only happens on my corporate laptop so I can’t change much regarding the settings. No problem on my phone or personal laptop, but I mostly listen to music while at work. It used to work fine for many years before.

Will this be fixed? Otherwise, unfortunately, I will have to switch to one of the competitors, even though I would prefer to continue using Deezer.

​@Leonídia.Deezer 

Hi. It’d be advisable to give some feedback about the issue to the community.

Has this issue been addressed yet?
Has some support ticket or similar been opened?
Is there anything else you need from us so the issue is taken into consideration to be solved?

Thanks in advance.

I just joined to Deezer from Tidal (which I had been using years) and first thing I see is this annoying Your computer seems to be offline message.

Then I find this 4 years old thread and realise that this thing will NEVER get fixed.

And yes, I do have DNS block list in use and removing it would remove this issue, but this issue would also be removed you just did not print that Error on the screen when it really isn’t an error for user.

To be clear music plays just fine and only thing that is wrong is that error message.

I suppose I have to find an other company where I can give my money.

This problem is super annoying and distracting. I am amazed that this problem has been around so long.

It’s August 2025 and the annoyance is still there. Mullvad DNS totally blocks this tracking stuff both in web browser and desktop app. The question is, why is it there in the first place? You already have my account, my credentials and my money, what else do you want? Don’t be greedy!