Your computer seems to be offline. We'll keep trying to connect.

Thank you, happy to see this is taken care off, even if a solution is not found yet.

Could be simply to change the error level of the connection failing to braze for a lower level (warning or info for example) to avoid the banner if it goes in a generic error catch - or change the way you call the banner function, all depends how you coded this part but just avoiding showing the banner for this particular check should no be so time consuming to address.

This thread is 3 years old.  Either Deezer is incompetent or analytics are more important than its users. If the error is invalid why is it showing up. Deezers programmers need to put in some more checks before showing an alert like that. 

 I have been with Deezer for a wile now and pay up front for a yearly subscription. 

If you want to grow, make your users happy. Too many companies shoot themselves in the foot by pleasing shareholders. Make your users happy. They will spread the word around about how good it is. 

I can only tell people the sound quality is the best, the rest is ok. 

Well said, @Kael. This is still happening, and it’s most likely because the programmers are relying on Braze’s data analytics for determining if the app is online (instead of using Braze just for what’s designed to do: customer engagement i.e. tracking and spying on Deezer’s customers). Deezer corporate probably does not allow programmers to decouple these two different purposes, hence the issue continues. However, now the IT Helpless Desk can say that in order to keep the app online the users need to whitelist Deezer’s tracking. This is a sad state of affairs.

I have started to get this message pop-up on all my personal computers. 

This has started for me in the last couple of weeks…
The music was still playing so paid little attention to this irritation.
Now music does not play either! Message just persists. “You computer appears to be offline.. bla blah” a couple of times followed by a error banner saying “Error occurred, please try again later”

My definition of later is an hour - its been a week ffs.
Uninstall, reinstall - nothing works

It’s clear that Deezer doesn’t care about this issue. It’s not a bug, it’s working as intended: the selected “Best answer” encourages to de-block telemetry. It is the equivalent of letting people into your home because you get tired of their knocking.

If you don’t feel like whitelisting trackers and still want to get rid of the warning, simply block the HTML element with a custom CSS rule:

div.css-1bg4k38 { display:none }

or block it with an ad blocker like uBlock Origin:

! deezer.com: My computer never seems to be offline

www.deezer.com##.css-1bg4k38

Thank you for the hint.

Do you know how to add the CSS custom rule to the Deezer app?

I don't use an ad blocker and would prefer another solution to enforce these changes.

Unfortunately not. It seems to be the same (well, almost) webpage wrapped in Electron, but without DevTools. But even if it came with DevTools, I doubt that you could make persistent changes.

I couldn’t see braze on my router logs, but I seem to have stopped the pop-up on the web player (I don’t use the web app as I cast from Chrome) by whitelisting deezer.com & its subdomains in my router’s DNS resolver, which subscribes to a number of DNS block lists including AdGuard & YoYo.

Note that my chromecast audio kept playing despite the message, but I couldn’t control it while the pop-up was displayed.

I’d welcome an explanation why whitelisting deezer.com should stop the pop-up.

This is just sad, I was hoping to switch to Deezer as my main music app, but I guess they don’t want my money. I use mac and downloaded the desktop app. Once installed I tried to launch the app, but got a message saying the app is not secure and that it must be updated before I can launch it. I got around that by launching it from the app folder instead. Then this message about being offline started to pop up all the time. Looking here confirms what I was afraid off. Deezer is not what I hoped...