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One Hit Wonder
pauluszlevi
One Hit Wonder
Jun 10, 2022 6:45 AM UTC
Answered

why don't i get a notification?

I don't get notified of the new songs and albums of my favorite artist.
all my settings are good, even on the phone. Email is also on, it doesn't come either.
    Yula
    YulaAnswer
    Deezer Staff
    Jun 20, 2022 12:14 PM UTC

    Hey there @dee_dirk and @pauluszlevi,

    this is something that is going to be worked on very soon. 

    For the time being there is a sort of filtering on the notifications, 

    so you only receive the notification of releases of “smaller” artists, since the other releases are already being pushed on the home page. 

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    10 replies

    Yula
    Deezer Staff
    Yula
    Deezer Staff
    Jun 14, 2022 3:28 PM UTC

    Hey @pauluszlevi, 

    can you send me a screenshot of your latest notifications? 

    And the artist release you were expecting to see please? 

    (She/her) add your pronouns to your signature!
      One Hit Wonder
      pauluszleviAuthor
      One Hit Wonder
      Jun 14, 2022 4:05 PM UTC

      Hey @pauluszlevi, 

      can you send me a screenshot of your latest notifications? 

      And the artist release you were expecting to see please? 

      e.g

       

      but I don't get anything marked as a favorite.
        Anonymous
        Jun 14, 2022 6:14 PM UTC

        @Yula 

        I have the problem too, like @pauluszlevi.
        I haven't received any notifications about new releases from artists that I have in my favorites for a month.
        Just sharing playlists or albums from users I follow works.

         

          Yula
          Deezer Staff
          YulaAnswer
          Deezer Staff
          Jun 20, 2022 12:14 PM UTC

          Hey there @dee_dirk and @pauluszlevi,

          this is something that is going to be worked on very soon. 

          For the time being there is a sort of filtering on the notifications, 

          so you only receive the notification of releases of “smaller” artists, since the other releases are already being pushed on the home page. 

          (She/her) add your pronouns to your signature!
            Roadie
            drzod
            Roadie
            Aug 5, 2022 11:08 PM UTC

            Just adding that I’m not getting any notifications on iOS and Android. All settings look good.

              Guitar Hero
              raphaelemile
              Guitar Hero
              Jan 4, 2024 4:04 PM UTC

              Hi, I know this is has already been answered, but just to add my voice to this thread: It’s quite frustrating to use the Deezer notifications knowing that they are hit or miss. Until I found this page I believed that my app had a bug. I would love to know about every single release of my favourite artists, especially since these are non-invasive notifications.

              In any case, thanks for the great app!

                awesomemac
                Superuser
                awesomemac
                Superuser
                Jan 4, 2024 8:12 PM UTC

                Yes, I’m afraid that this is still the same. No notifications here.

                  Guitar Hero
                  Rory Kelly
                  Guitar Hero
                  Mar 11, 2024 8:03 AM UTC

                  I don't get any notifications for my saved podcasts. All settings checked multiple times on phone and app. Very frustrating 😡

                  Jaime.Deezer
                  Community Manager
                  Jaime.Deezer
                  Community Manager
                  Mar 12, 2024 1:11 PM UTC

                  Hey @Rory Kelly please contact our Deezer Support Team and one of our agents will check in our system and verify if we have the correct email, and help with your request.
                  Apologies for the inconvenience

                  Guitar Hero
                  wavetable
                  Guitar Hero
                  Jun 10, 2025 8:29 PM UTC

                  I don’t get notifications of my favourite artist. They are locally a big artist but not internationally so I’m surprised at why i didn’t get any heads-up when a new release is out.

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