The use f trackers when logging on

  • 12 February 2024
  • 1 reply

Why, when I am a Family Subscriber does Deezer need to apply trackers and disable my VPN when I log on?

Like any person who is concerned about internet security I use a VPN and tracking blockers as a mater of course. As a Family Subscriber, rather than a free user, Deezer have my information and should not need to be tracking me or requiring the VPN to be turned off thereby reducing my internet security. If I was a free user I would understand the need to get information on users, after all, if you are not paying for the product, then you are the product, however as a subscriber we should not be subject to the same scrutiny.


Best answer by Leonídia.Deezer 15 February 2024, 13:16

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1 reply

Userlevel 7
Badge +5

Hi @Hammer12, thank you for reaching out.

The use of VPNs can indeed affect the performance of the app, which may be why you're encountering this issue when logging in.