The "Shuffle my music" feature is getting worse

Hello @awesomemac thanks for the help Can you reproduce the same issue here described?

Hi @geo79 @Marcormark I have check across other channels internally and found a couple more of similar complaints.

Could you tell me more about devices you use, OS version and Deezer app versions?

I have already open an thread internally about the matter, but would be great to have those info’s. They always ask.

Nevertheless, today I have tried “Shuffle My music” from the web and it created a 50 track queue with 100% tracks from my favourites.

On my Android device, it only created a queue with 16 tracks but again 100% from my favourites.

So please can you run some tests and check if issue is still present. Thanks

@Leonídia.Deezer: I’ll try to reproduce this issue. I can test it on iOS, Android and web.

@Leonídia.Deezer Thanks for your attention on this.  I mainly use Deezer on a Windows 11 laptop.  It’s the Deezer app version 6.0.190.0.  But now it’s even more messed up.  Previously it would at least pick songs from my Favorites, even though it was super repetitive, but now, hitting “Shuffle My Music” gives me a list of 12 tracks that are most definitely NOT in my favorite artists OR favorite albums.  It’s just a bunch of random music pulled from who knows where. Something is very messed up.

It does the same thing in the web browser version.  “Shuffle My Music” creates a list of random songs that are not in my library at all.  It’s now progressed the same way @Marcormark described.

On Android app version 8.0.18.7, it’s the same exact problem too - a short shuffle list of 12 songs, all of which are NOT from my favorites.  I use shuffle all the time to listen to the artists and albums I’ve faved, so this total failure of the shuffle system is a massive bummer.  It used to be that I could hit shuffle in the morning and listen to my library all day while I work, and it would periodically add more songs from my Favorites.  Now it’s worthless.

@Leonídia.Deezer Once is not enough. Please try to start the "Shuffle my music" feature multiple times a day, with other albums or playlists in between to clear the queue, and see if it always gets stuck on the same few artists or worse, at some point it even starts adding songs that have nothing to do with your favorite tracks, albums, and playlists.

I stopped using it for a few days and trying again today with the Web Browser on my notebook it seems to have returned to normal (it adds 50 randomly chosen songs from all my favorite tracks, albums, and playlists to the listening queue), but I'm not getting my hopes up, because it had already happened last week and then it got worse again.

I then tried with the Android App on my phone and yes, it is back to my favorite tracks, albums, and playlists too, but there are only 12 and it's still fixated on the same few artists (I have the "Synchronized Queue-list" feature turned off, so the devices can behave differently).

Tried it on both an Android phone and tablet.

On both I get a good playlist.

Both 23 songs and with artists I like and are in my favorites:

Now I’m curious if tomorrow the playlist will be the same or something new?

There are already many repetitions of songs between the two, aren't there? 🤔

Now, I can not wait to find out how your next test will turn out.

Yes, but I have to say, that I started both “shuffle playlists” almost after each other.

Same songs on the web, now couple of hours later:

So, let’s see tomorrow...

Days, hours, or minutes should not make any difference, or at least they did not use to. I remember when I could still get 50 songs, and by using the "Shuffle my music" feature multiple times, it was very rare to get a track that had already been added during the previous shuffle.

I noticed you have only 23 tracks instead of the expected 50, and nearly all of them are repeated songs. The issue started in the same way for me about a month ago. Then the more I used it, the more problematic it became, until it began adding songs that were completely unrelated to my favorite tracks, albums, and playlists.

Is is the Shuffle my music from today: