The "Shuffle my music" feature is getting worse

Hi @Marcormark, thank you for sharing your experience and the details with us.

I tested it on the web, and when I pressed the "Shuffle My Music" button, it created a queue of around 20 tracks.

Once it reached the end of the list, it continued adding new songs, and even with a queue of a hundred tracks, none of the songs were repeated.

Could you please check if the songs that are being repeated have the same ID?

First of all, it created a queue of about 20 tracks for you, but do you remember that it was adding 50 tracks until a month ago? So something has changed? 🤔

Secondly, perhaps I explained myself poorly; the repetition occurred when stopping playback and resuming it after 6-8 hours, that is, in the morning and then in the afternoon or the next day, or when starting an album or another playlist and then going back to the "Shuffle my music" button, always comparing the selected songs with the last 100 in my listening history.

Anyway, I tried again today and it is even worse than in previous days, in the sense that now it creates a queue with only 12 songs that have nothing to do with my favorite tracks, albums, and playlists! 😱

Please do not tell me to clear the cache, update the browser, reinstall the app, and so on, because those are attempts I have already made; I have the latest versions of everything and the problem occurs identically with both the Android App on my phone and the Web Browser on my notebook.

Maybe Deezer is gradually migrating users to a new system that evidently does not work, and those still on the old one do not have the issue, do they? This would explain why there are such large discrepancies between users and why the user experience can change suddenly from one day to the next.

Basically, I am now encountering the same behavior reported by @YannickG, but when I responded in that topic, I had never found myself in a similar situation. What is going on?

I tried turning off the "Synchronized Queue-list" feature on all my devices, and now the "Shuffle my music" function with the Web Browser on my notebook has returned to normal: it adds 50 randomly chosen songs from all my favorite tracks, albums, and playlists to the listening queue.

However, the problem with the "Shuffle my music" feature persists on the Android App: it still adds 12 songs to the listening queue that have nothing to do with my favorite tracks, albums, and playlists.

Maybe things are starting to make sense, though. I suspect the issue was introduced in the last month updates to the Android App, which maybe @YannickG did when I had not yet, and now we have both. It breaks the other devices only if I activate the "Synchronized Queue-list" feature, but the cause is probably just in the Android App.

Never mind... 😭 Despite the "Synchronized Queue-list" feature still being turned off on all my devices, today the problem is unfortunately present again with both the Android App on my phone and the Web Browser on my notebook. The "Shuffle my music" feature only adds 14 songs to my listening queue that have nothing to do with my favorite tracks, albums, and playlists.

@Marcormark , at this point, you need to give up on this disaster of a music streaming 'service'. I'm currently in a very tense exchange with Customer 'Service' (I trust to call anything they do a service!) about me trying to get a refund for my annual subscription. 

Here are the facts: 

1. I subscribed under the understanding a feature was included. That is, Shuffling my Music.

2. That feature is advertised as being included on the Deezer website. See here: https://support.deezer.com/hc/en-gb/articles/115004269049-Favorites#how_to_shuffle_your_music

3. That feature is not functioning, and indeed, my good friend in Deezer Customer 'Service' (whom I'm not going to name and shame, because I don't want to be a waste of space like Deezer is) claims it is not a feature at all. They claim "The Shuffle feature is designed to work for tracks, not albums." in direct contradiction of the website and screenshot thereof I have attached.

Do what you can to get a refund, @Marcormark and abandon this dumpster fire of a company. I have a feeling I will be in touch with my country's ombudsman sooner or later.

I recently started having a similar problem.  I have almost 1000 album favorites and almost 400 artist favorites.  I like to use “Shuffle My Music” to shuffle my whole library, but in the last few days, it keeps picking the same few artists and the same tracks, making it very repetitive.  And the last time I hit shuffle, it only added 10 songs!  It used to be a lot more.  This is on the Windows desktop app. 

On an Android phone the shuffle is alright, but I can understand your frustration when getting the same songs over and over.

@geo79 Yes! A month ago, it started exactly like this for me too. If you can contact Deezer Support to report your issue... I did it a few weeks ago, and I'm still waiting for a solution, but maybe the more of us there are, the more likely they will listen to us and fix it, who knows.

@awesomemac Until a month ago, I would have answered like you. "Shuffle my music" has always been one of my favorite features of Deezer, and I had never had any problems before. Now, unfortunately, I have seen all kinds of issues: little variety in the songs, which get repeated every 2-3 restarts of the function, despite having hundreds of favorite tracks, albums, and playlists to choose from; or little variety in the artists, it always fixates on the same dozen, even though my favorite artists are many more; finally, it even adds to the queue songs that have nothing to do with my favorite tracks, albums, and playlists.

Something broke in July and it is definitely still happening, but I can't explain why only for some users and why it seems to gradually spread to others...

The Android app is exhibiting the same behavior as the Windows app.  Shuffle only produces a list of 10-20 songs, all from the same very small, repetitive selection of artists even though there are 400 artists in my favorites.  It ends up picking a lot of the same songs each time.  Something is messed up because it didn’t do this until very very recently.

@Leonídia.Deezer: can you tell us if Deezer is aware of this “shuffle issue” and that someone is working on this?