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Repetitive "Shuffle my music" // keeps playing the same songs



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Userlevel 7
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Of course it's something to be fixed. Eight months of feedback in this one thread alone, and there are others with different titles that describe the same problem. It's not a random selection and that's what it's sold as. How can you be.so complacent?

I appreciate your feedback and I can confirm we are passing on to our devs - I'm sure they are taking into consideration. As explained a few times, it's just how the feature works and there is nothing I can do from here right now, but keeping passing the feedback on the right team. I'm sorry if you feel that I'm compancent, but it is what it is and I prefer not to find an excuse, but to be honest about how things works. I understand it's not how you want to be, but this doesn't change the fact that it's how this feature works. We are definitely working on an improvement, but I have don't have an ETA yet. We will keep everyone updated as soon as we have any more news. Thanks
Hello Deezer.
Please can you explain:
1. How "shuffle my music" works
2. Why you refuse to acknowledge that shuffle music doesn't work as expected (randon)
3. Why you refuse to do anything about this fundamental flaw in the app that would be incredibly easy to fix.

I can write the query here for you:
SELECT song FROM user.favorite_tracks ORDER BY random();

Seriously. I have 1000+ favorite tracks. When i shuffle my music the same 50 or so tracks play EVERY. SINGLE. TIME.

Countless people clearly have the same problem. Yet you refuse to acknowledge it and offer pathetic platitudes and useless solutions instead.

Learn how to build a user friendly app and how to do customer service you idiots.
Userlevel 1
Hello there!

It's me after 6 months.

It seems nothing has been fixed.

Dissapointed :(

Good luck guys.
Userlevel 7
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Please see here how to improve your flow:

https://en.deezercommunity.com/what-are-you-listening-to-17/tip-how-to-improve-your-flow-1321
Userlevel 1
Hi,

So for a while now the 'Shuffle My Music' function on the iOS app keeps looping the same songs and has a very limited selection based on my fairly extension album library. I don't think a Muse or Radiohead song has ever cropped when using this feature on my iPhone, even through I have almost all of their albums for example.

Why is this?

The 'Shuffle My Music' function on the web version of the site seems to work fine. I'm listening to this now and already I'm reminiscing on old songs that I haven't heard in a while, but are nonetheless in my library. Wish I could experience this when apparently I use the same feature in my car, or whilst at the gym.

Can you please explain why the iOS app is extremely limited here? This bug alone has got me thinking I should switch over to Spotify, but since I've used Deezer for a long time, I'm willing to raise the question before moving on.

Thanks,

Jack
Userlevel 7
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Hi there, some users have reported the same and we are passing the feedback on to our devs. Hopefully they will be able to improve this feature soon! 😉
Userlevel 1
Ok, thanks Rafael.

Another feature to point out was that I wasn't notified of your reply haha. I had to log in to see whether anyone had responded... you'd think i'd get an email notification, or that my main Deezer screen (where I choose my songs etc...) would indicate somewhere that i've had a response in the community section.
Userlevel 7
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Hi there @TunnelVision

Thanks for the feedback. Normally the topic host always received a notification - so we'll look into this 😉
Userlevel 4
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Hi,

"Shuffle my music" keeps shuffling the same queue of 20-30 songs and changing the queue source occasionally, but not every time i hit the button. It can be the same queue for days. Is there any workaround for this besides trying to clean app cache?
Userlevel 1
I'm gettin this as well, just started using shuffle, started great but I've heard this playlist a lot now. Also if it goes on long enough it actually starts repeating tracks...
Userlevel 1
4 sequentially generated playlists, I noticed mine is showing a strong bias towards my BBC playlister playlist which I have recently updated.


Userlevel 7
Badge +1
Hi @ymns3321 @unklehomer sorry about that. So you basically get the same selection of songs every time you use the the "shuffle my music". Was this different before? Have you noticed a change in behaviour? Which devices are you using and which version of Deezer do you have installed? I will need more info to be able to pass this on.
Userlevel 1
Hi Flo

I've done some cache deletion and now once I push through the same selection of songs it starts to work properly and get properly random. Since then I seem to get those songs shown above still smattered thorugh he first 20, but new stuff also creeping in. So its fading, but still not totally random.

Originally if I kept listening the same songs started to repeat.

I'm on the latest OS for a samsung s7, v6.0.8.1 of deezer. I've only jsut started using shuffle, and it seems I got stuck with my first shuffle for a couple of weeks.

Unk.
Userlevel 7
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@unklehomer I am happy to hear that it got better, I will anyway pass on your case and let the developers know 😉
Hi!

I'm experiencing the same issue in the app (using Pixel 3). While the playlist and the playing order are not always 100% identical, it's clear that the same artists/albums/songs are favored over others. Some songs/artists that I've added to my music are never played.

I tried clearing the cache of the app, but that did not help. Maybe clearing the storage will do the trick, but I'm reluctant.

Pretty sure it's always been like this.
Things are better through the browser.
Userlevel 4
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Hi @ymns3321 @unklehomer sorry about that. So you basically get the same selection of songs every time you use the the "shuffle my music". Was this different before? Have you noticed a change in behaviour? Which devices are you using and which version of Deezer do you have installed? I will need more info to be able to pass this on.

Hi Flo,

My environment is Android 8.1.0, app 6.0.8.1 currently, but this behavior was there in earlier app versions also.

Yes, the selection is the same, just plays in random order. The selection itself can persist for some time (hours, days) and then changes. To me, it seems like the shuffling source comes in batches from the backend and it seems like the first batch is always the same. After the first batch (or selection, sorry i may be not clear here because of lack of language knowlege) is played, it seems like the next coming tracks are random.

I dont notice any problems with the first selection content (the one which gets repeated) - it doesnt seem to play only popular tracks from my library or something like this. It's always just a random library tracks - exactly what i expect it to be :)

Also, shuffling only downloaded songs is working fine and always play random songs.

I can provide any additional information if needed.
Userlevel 7
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HI @ymns3321 thanks for getting back to me. Just to clarify: You say the first batch is always the same, but then you also say you don't notice any problem with the first selection as it plays tracks randomly just like you expect it.

I am struggeling to understand as it seems a contradiction. I understand the first batch is always the same songs more or less, but plays them in different order every time?
Userlevel 4
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HI @ymns3321 thanks for getting back to me. Just to clarify: You say the first batch is always the same, but then you also say you don't notice any problem with the first selection as it plays tracks randomly just like you expect it.

I am struggeling to understand as it seems a contradiction. I understand the first batch is always the same songs more or less, but plays them in different order every time?


Yes, my response seem not quite clear even for me now, sorry :)

What i was tying to say is that i didnt notice that this repeating batch has lots of popular tracks or contains only popular artists, so there's no problem for me with the songs in the batch (someone said that they have some songs favored over the others while shuffling). The only issue for me is that the first batch stucks and getting repeated between "shuffle my library" sessions.
Describing the issue aside, why can't "Shuffle my music" actually shuffle all the tracks, albums and artists I have liked? And by shuffle, I mean complete randomness. That is what I expect from a feature with that title. Like having all of my MP3s loaded to Winamp with the shuffle option enabled.
Userlevel 3
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can't listen to anything shuffled because order is pretty much always the same
Userlevel 4
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It seems like it was fixed in 6.0.10.146!
Testing for two days now and every time i hit "shuffle my music" it starts playing different songs.

This is awesome, thanks Deezer team!
Userlevel 7
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Hi @ymns3321 could you try to clear the cache? This used to be an issue, but users did not complain about this anymore.
When my deezer app is running on shuffle mode it will not cycle through my entire catalog. I reached out to them and they gave me a robotic response to look at a link and if anything the link shows that even with the free app it should run through your favorite tracks. I went on a 5 hour drive 2 days ago and it would only play certain tracks and repeated some. I have gone so far as to delete the first tracks to try and force the app to play newer selections. It really frustrating. It almost seems like a ploy to get me to upgrade? Any one else have this issue?
Userlevel 7
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HI @Uhland sorry for the late reply. Have you tried to clear the cache? We used to have other users complaining about this, but it was supposed to be fixed. Which version of the app do you have installed?
HI @Uhland sorry for the late reply. Have you tried to clear the cache? We used to have other users complaining about this, but it was supposed to be fixed. Which version of the app do you have installed?
Hello, I am on the latest version on a huawei p30 pro the the queue is exactly the same. I had to clear the cache, force the app to close and turn off my phone to get a new queue. but then, the new queue is repeating itself

for a "random" option, it is quite frustrating

Thank you

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