Deezer’s Family Plan misleading for Fitbit users

@gutijulio 

Ok, so you have an own email adress and password for this account to log in. 
Are you trying to connect both fitbit devices to the different Deezer accounts via the fitbit app on the same device?

Maybe fitbit needs two different fitbit accounts for this. 

@Superschlumpf 

Which is this "same device" you mean?

So we have:

Versa3_1+Deezer_MainFamilyProfile through Android_phone1 --> ok

Versa3_2+Deezer_IndependentFamilyProfile through iPhone 1 of Android_phone2 --> not ok

@gutijulio

I thought you might be using the same phone with fitbit app for both fitbit devices… but you aren’t. Are you using the same fitbit account on all devices with fitbit app?

And the most important point just to clarify… 

„Independent family profile“ does mean that it has got its own log in data (email adress and password)?

@Superschlumpf 

Every one of us has its own fitbit account incits own phone.

Exactly, my wife is using a different Email adress ans password than me.

Imho everything is ok and it should work…

• two different Deezer Accounts each with own log in data
• two fitbit accounts each with the fitbit app on different devices

I only can imagine a setup problem.

Have you tried resetting the second fitbit device to factory settings and setting it up again?

No other idea on my side. Sorry...

@Superschlumpf 

I'll try to reinstall the Deezer app in the 2nd Versa 3 ASAP. I will inform you afterwards.

Dear @Superschlumpf , @Yula ,

I reinstalled the deezer app on the second Versa 3 device and it is still not working. However, I think, that it is not an app problem, since the problem appears after introducing in fitbit.com/deezer the code. The problem ist, that the user is not recognized. See below

Hey there @gutijulio, 

I checked your account and I can see that only 1 of the 3 is an independent account. 

Can you tell me the username of the profile you are trying to connect? 

Hey @Yula  thanks for yor the quick answer.

I am logged in with my (the main) profile, and it is perfectly working.

The second account I am trying to log is "Anabit".

Hi @Yula  @Superschlumpf ,

Any progress in the topic?

Thanks