Hey @Dan_usmc, 

If you create an independant account on the Family account, your wife can log in her Versa too. 

Please check these articles: 

https://support.deezer.com/hc/en-gb/articles/360000552849-Deezer-on-Fitbit

https://support.deezer.com/hc/en-gb/articles/4561268789789-Join-And-Use-Deezer-Family-With-An-Independent-Account

@Yula can you explain this part of the article?

• You can only have one Deezer account linked to one Fitbit device at a time and only one Admin profile for a Deezer Family subscription (Independent accounts can log in using their separate log in details)

Hello @Dan_usmc, it means that if your wife has an independent account she can log in the fitbit.

To create a family independent account follow this link: 

https://support.deezer.com/hc/en-gb/articles/4561268789789-Join-And-Use-Deezer-Family-With-An-Independent-Account

Hi Yula,

same potential problem here (2nd Fitbit device has not been purchased yet).

This "family independant account" means paying more? So one family subscribtion + a single one?

Hi @gutijulio … 

No, it just means that you have to use an independent account with its own login data instead of a family profile that is logging in with the same data as the admin. 
The independent account can be invited to the family account to be part of it without paying extra. If you follow the link above @Yula has posted everything is explained in detail. 

Unfortunately, @Yula 's link is not accesible any more. Any idea where to find that information?

Thanks

try here https://support.deezer.com/hc/en-gb/articles/360007641517-Join-And-Use-Deezer-Family-With-An-Independent-Account @gutijulio 

Dear Deezer,

After reading that post we "took the risk" and bought a second Versa 3. We created an independent user, as explained above, with its own login. However, when trying to login in fitbit.com/deezer it is said, that the this new account does not exist. In other words, we cannot achieve to have a second fitbit device running with deezer.

Any solution?

Regards

@gutijulio 

Have you invited and added this new account to your family plan? It has to be part of it or has to have an own premium subscription. As a free account it won’t work with fitbit. 

Thanks for the answer @Superschlumpf 

I created a nermw profile under my family plan, made it independent and then tried to log in in fitbit with this new profile. So it no a free account but one under a family plan.

@gutijulio 

Ok, so you have an own email adress and password for this account to log in. 
Are you trying to connect both fitbit devices to the different Deezer accounts via the fitbit app on the same device?

Maybe fitbit needs two different fitbit accounts for this. 

@Superschlumpf 

Which is this "same device" you mean?

So we have:

Versa3_1+Deezer_MainFamilyProfile through Android_phone1 --> ok

Versa3_2+Deezer_IndependentFamilyProfile through iPhone 1 of Android_phone2 --> not ok

@gutijulio

I thought you might be using the same phone with fitbit app for both fitbit devices… but you aren’t. Are you using the same fitbit account on all devices with fitbit app?

And the most important point just to clarify… 

„Independent family profile“ does mean that it has got its own log in data (email adress and password)?

@Superschlumpf 

Every one of us has its own fitbit account incits own phone.

Exactly, my wife is using a different Email adress ans password than me.

Imho everything is ok and it should work…

• two different Deezer Accounts each with own log in data
• two fitbit accounts each with the fitbit app on different devices

I only can imagine a setup problem.

Have you tried resetting the second fitbit device to factory settings and setting it up again?

No other idea on my side. Sorry...

@Superschlumpf 

I'll try to reinstall the Deezer app in the 2nd Versa 3 ASAP. I will inform you afterwards.

Dear @Superschlumpf , @Yula ,

I reinstalled the deezer app on the second Versa 3 device and it is still not working. However, I think, that it is not an app problem, since the problem appears after introducing in fitbit.com/deezer the code. The problem ist, that the user is not recognized. See below

Hey there @gutijulio, 

I checked your account and I can see that only 1 of the 3 is an independent account. 

Can you tell me the username of the profile you are trying to connect? 

Hey @Yula  thanks for yor the quick answer.

I am logged in with my (the main) profile, and it is perfectly working.

The second account I am trying to log is "Anabit".

Hi @Yula  @Superschlumpf ,

Any progress in the topic?

Thanks

Sorry, i‘m not able to look into your account details like @Yula probably can. 
So just to be sure… once again the question: Is „Anabit“ just a profile of your main family account that is using the same login data? Or is it an independent account with its own email and password that was invited to the family account?

If it’s independent, i‘ve got no idea why it doesn’t work. 

@Superschlumpf  @Yula 

Anabit is a profile of my family account, which afterwards becama its own loggin data (email an password) following Yulas instructions in a Link above.

@gutijulio

Ok, thanks for clarifying… so imho this should work. No idea why it doesn’t… :-( 

@Yula 

Sth new from your side?

Hey @gutijulio, I think this issue needs more in depth analysis. 

Would you mind contacting our Costumer Care here? 

https://support.deezer.com/hc/en-gb/requests/new