Community Manager

F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Forum|Forum|6 years ago
June 11, 2020
693 replies
21633 views

Our Desktop/Web app can improve, and we need your help

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

What should I post here?

if the app is acting in an unusual way, when you click on the menus and buttons, for example
if the player is displaying error messages, or if the playback is interrupted, let us know
if you're unable to login, or if the app kicks you out, we need to be aware too
if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer

Show previous replies

S

sophcala

Roadie

Hi there
I’m using the Deezer desktop app for Mac, Mac OS is 15.3

I’ve turned off enable open at login in the system settings but whenever I open the Deezer app myself it automatically sets it to open at log in again.
Just wanted to flag this bug for Mac

Thanks!

José.Deezer

Deezer Staff

Hi @jirikovoego indeed I can reproduce the same issue for the sync queue list. All works great between iOS, Android and Web. Only Desktop app presents a different queue.

This is a known issue and the developers are working on a solution to fix it. It happened since we launched a new way to handle the sync of the queue between devices. That is why the option to sync is gone. Content will now be always sync between devices.

Hi @sophcala thanks for rasing that question. Our team is already aware of this issue and working on a solution to solve this bug.

JSousa

José.Deezer

Deezer Staff

Hello folks, regarding some complaints on this thread about a crash when moving Deezer app between screens when users have Windows 11 installed.

Seems that this crash could be related to this option “AERO SHAKE” being disabled. If you have this issue, can you check that option and turn ON. Please let us know if the issue stills occurs. Thanks

JSousa

T

TheCipster

Roadie

Hi there
I’m using the Deezer desktop app for Mac, Mac OS is 15.3

I’ve turned off enable open at login in the system settings but whenever I open the Deezer app myself it automatically sets it to open at log in again.
Just wanted to flag this bug for Mac

Thanks!

I can confirm this.

It also happens on Windows 10.

App version: 7.0.10 on both OSs.