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Jaime.Deezer
Community Manager
Community Manager
June 11, 2020
F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

  • June 11, 2020
  • 693 replies
  • 21634 views
Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

 

 Our Desktop/Web app can improve, and we need your help :desktop:

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

 What should I post here? :thinking:

  • if the app is acting in an unusual way, when you click on the menus and buttons, for example
  • if the player is displaying error messages, or if the playback is interrupted, let us know
  • if you're unable to login, or if the app kicks you out, we need to be aware too
  • if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
  • if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer :floppy_disk:

693 replies

José.Deezer
Deezer Staff
Deezer Staff
February 8, 2025

Hi ​@jirikovoego does the issue still persists? Unfortunately, I can’t reproduce when I set my Windows 10 laptop to hibernation. Have you tried to change some settings on your device?

From my experience, I would connect this issue with:

  • GPU Driver - Try update to the latest version
  • Power Management: Problems related to how power management settings

If nothing works, can you give more details about your set-up?

JSousa
José.Deezer
Deezer Staff
Deezer Staff
February 8, 2025

Hi ​@Zaznetkherson have you tried to Zoom out?

 

 

Otherwise, I can report this, but I will need more details about your set-up, including version OS and Deezer version.

Also, if you try the web version, do you see all columns?

JSousa
Hitmaker
February 8, 2025

@José.Deezer the issue only in full screen mode, when i'm came to smaler screen mode i have that column

José.Deezer
Deezer Staff
Deezer Staff
February 8, 2025

Hi ​@Zaznetkherson I have tried to play with display Zoom out, In, Entire Screen and I can always see all the columns.

Could be because of the size of your screen? 

When you have full screen, can you try to play with Zoom out/in to see if something changes?

JSousa
Hitmaker
February 8, 2025

Now all working good. May be local bug

Hitmaker
February 8, 2025

@José.Deezer Thanks, all working)

José.Deezer
Deezer Staff
Deezer Staff
February 8, 2025

Amazing 😍. Thanks for the feedback ​@Zaznetkherson 

JSousa
jirikovoego
Hitmaker
Hitmaker
February 9, 2025

Hi ​@jirikovoego does the issue still persists? Unfortunately, I can’t reproduce when I set my Windows 10 laptop to hibernation. Have you tried to change some settings on your device?

From my experience, I would connect this issue with:

  • GPU Driver - Try update to the latest version
  • Power Management: Problems related to how power management settings

If nothing works, can you give more details about your set-up?

Hi ​@José.Deezer, this issue came with 7.0.2 (it wasn’t 7.0.1 which was the first one of 7 series), but now, after new minor update it seems the issue is gone.

José.Deezer
Deezer Staff
Deezer Staff
February 10, 2025

Great news ​@jirikovoego. Thanks 😉 for sharing.

JSousa
jirikovoego
Hitmaker
Hitmaker
February 10, 2025

Hi all, what has happened with sync queue? Now sync queue works between web app and mobile one, but not with the desktop.

Options for turn on sync queue is missing as well. Do you have any news about it for us?