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F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Forum|Forum|6 years ago
June 11, 2020
693 replies
21634 views

Our Desktop/Web app can improve, and we need your help

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

What should I post here?

if the app is acting in an unusual way, when you click on the menus and buttons, for example
if the player is displaying error messages, or if the playback is interrupted, let us know
if you're unable to login, or if the app kicks you out, we need to be aware too
if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer

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I

its_A_owl

Guitar Hero

@José.Deezer mixes don’t have

I

its_A_owl

Guitar Hero

@JoeBro1907 I also don't have a button in the left corner like in your screenshot. In the flow, I have a button in the right corner

José.Deezer

Deezer Staff

Hello @its_A_owl indeed in the desktop app option appears on the right side when you are listening the Flow

If you are using the web play, then the option will appear on the left side.

And also, you are correct about the track mix not displaying the option to dislike track. That changed since we moved track mixes to be considered music on demand like the playlists.

You can only dislike it from the queue view.

Thanks

JSousa

jirikovoego

Hitmaker

Hi @jirikovoego indeed I can reproduce the same issue for the sync queue list. All works great between iOS, Android and Web. Only Desktop app presents a different queue.

This is a known issue and the developers are working on a solution to fix it. It happened since we launched a new way to handle the sync of the queue between devices. That is why the option to sync is gone. Content will now be always sync between devices.

Hi @José.Deezer, do you have any ETA when issue about queue would be fixed?

bluezzbastardzz

Superuser

Hi @jirikovoego indeed I can reproduce the same issue for the sync queue list. All works great between iOS, Android and Web. Only Desktop app presents a different queue.

This is a known issue and the developers are working on a solution to fix it. It happened since we launched a new way to handle the sync of the queue between devices. That is why the option to sync is gone. Content will now be always sync between devices.

Hi José, glad to have found you in this thread! 😉 Is it possible that this new way of automatically syncing the play queue for all devices except for the desktop app also affects the internal scrobbling option to Last.fm? There is a massive lag since one week where Deezer does not submit the scrobbles in time, currently it is still about 200 tracks behind.

Another issue with the desktop app since its creation is that you cannot paste a search term copied in the web player or in any other browser tab into the search field of the desktop app with the right-click of your mouse, you have to paste it with Ctrl+V on a Windows PC.

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, live album on Deezer, last.fm/user/hjbardenhagen)

José.Deezer

Deezer Staff

Hi @jirikovoego our developers said that issue is been looked and fix should be deploy in coming weeks, but not a concise date.Sorry to not be more precise.

JSousa

R

RokyB

Roadie

In Deezer Win11 desktop app (ver 7.0.20)

When when in a playlist, trying to select a set of songs by searching for them and then checking their checkboxes, if search is precise enough to display only one song, checking that box will act as checking the box at the top of the list, effectively checking all songs in the playlist instead.

K

Kostas Gargavanis

Roadie

Hello there.I have updated to the new version of Deezer (7.0.20) and since then the application not working. I use an old windows 7 laptop. What should i do?

J

Joshua Jesenek

Hitmaker

Hello there.I have updated to the new version of Deezer (7.0.20) and since then the application not working. I use an old windows 7 laptop. What should i do?

Updating to Windows 10 or 11 could help. Windows 7 could be too old by now

José.Deezer

Deezer Staff

Hi @jirikovoego regarding the issue with the sync between desktop app and web player + mobile devices, the issue should be resolved with the latest version released 7.0.31 that you need to manually download from our website - https://www.deezer.com/explore/en-us/download/.

JSousa

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Our Desktop/Web app can improve, and we need your help

What should I post here?

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer

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