Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

It seems to be private, so cannot be opened.

​@jordanmcclements I think the big cache size shown in the desktop app is not filled with your previously downloaded files, but with temporary files that Deezer needs to work properly e.g. for caching your recent tracks, not sure. The previous downloads get deleted if you install a new version by removing/deleting the old version first.

Hello folks, regarding some complaints on this thread about a crash when moving Deezer app between screens when users have Windows 11 installed.

Seems that this crash could be related to this option “AERO SHAKE” being disabled. If you have this issue, can you check that option and turn ON. Please let us know if the issue stills occurs. Thanks

 

 

 

The shake feature is turned on, but I’m not able move Deezer app to extended screen at all!

Is there anyone who can make the desktop app work at least until the end of the year? Then my subscription will be expired, and I will leave. Just because I’m sick and tired from promises about desktop one.

Hi,

I mainly use the desktop app (Windows 10), and occasionally the mobile app. I had this issue 1-2 months ago, and it’s back again:

The play queue is rearranged every time the PC starts. The song “currently playing” is different, the songs in the queue before and after it are in different order than they were when I shut down the PC. The songs I added to the queue might be where they’re supposed to be, but not all of them. If I recall correctly, last time this issue popped up, it then showed up on the mobile app as well, but I haven’t had a chance to test it again yet.

Both times this has happened, I had listened to music from the mobile app beforehand. I didn’t notice this issue on the mobile app the latest time I’ve used it, at least this time, the issue reemerged when I used the desktop app after using the mobile app.

I have installed the latest versions of both apps (desktop app after this issue reemerged), and the issue still persists. Last time, I uninstalled and reinstalled the desktop app, and that seemed to solve the issue. However, if I have to do that every time I use the mobile app, that’s just ridiculous. 

The issue is small but infuriating. When I listen to music, I want the playlist to continue from where I left it.

I am really, really fed up with the Windows app now.

After I removed the old version and installed the latest version, and downloaded some albums, a few days later they have all disappeared from ‘downloads’. I haven’t reinstalled anything since I downloaded them. I haven’t even logged out of Deezer since I downloaded them.

Also, you know how every Windows app should allow you to select a list of items using the Shift key (so you don't have to manually select hundreds of different tracks)? Doesn’t work.

Want to download a selection of your favourites (because deezer randomly removed them form your downloads and didn’t tell you)? You can’t. (Without first adding them to a playlist)

Want to download single tracks? You can’t.

Want to be sure that all your downloads do not randomly disappear? You can’t.

Want to be sure smart cache works as intended so you don’t use loads of data? You can’t.

I guess we all just have to accept that if you are not using a mobile app nowadays then you are not a priority.

I am actually considering moving to Spotify now.

Sorry. Rant over.

Yeah! The desktop app is the reason I’m considering leaving Deezer. I’m fed up with promises about huge investments into the desktop version from Deezer’s representatives. It has been taking years, and it seems like the desktop app is a necessary evil, with the main goal being to abandon it as soon as possible.

Desktop app is my biggest frustration too. A frustration made from many, many smaller frustrations. From the utterly baffling (every time I open the app it re-enables “Launch Deezer on startup” without my permission) to the irritating (pressing X only minimises to system tray) to the unusable (search is garbage). I do not feel valued as a user. Every time I open the app and once again hit the toggle to disable launch on startup, I am getting that message loud and clear: Deezer does not value me as a user. The only reason I stay is because Deezer apparently pays its artists better and is developing genAI filters, both of which matter a lot to me. But it really sucks to sit down at my desk, open the app, and think “Ugh, gotta deal with this crap app again,” instead of “I am looking forward to listening to my favourite music!”

Any update? Why do I pay for service I can’t use?

Hello. I am a deezer user for years already. I use it via Chrome. For a couple of weeks, Deezer is working very bad for me. It is crashing all the time, disconnecting, not been able to load playlists or search for content. Nothing changed in my laptop, so it’s quite strange. I did not find anywhere to contact a the deezer team for reporting this problem. How can I contact someone to help me?

For writing this post I had to login but I didn’t do it with the email address witht which I connect to deezer. I mean, I am not a free account. Please let me know how someone can help me. 

Thank you. Rafael

To start with the latter: You indicate that you logged in with the wrong email address and that Deezer now indicates that you have Deezer Free. Isn't it the easiest solution to log out and log in with the correct email address?

You indicate that you use Deezer via Google Chrome. I don't know if it's possible, but could you reinstall or update Google Chrome?

I can't tell from your message whether you're using Windows or something else?

You can always ask for help via Deezer Support, which can be reached via the website by submitting a request or by contacting them via chat:

https://support.deezer.com/hc/en-gb