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Jaime.Deezer
Community Manager
Community Manager
June 11, 2020
F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

  • June 11, 2020
  • 693 replies
  • 21635 views
Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

 

 Our Desktop/Web app can improve, and we need your help :desktop:

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

 What should I post here? :thinking:

  • if the app is acting in an unusual way, when you click on the menus and buttons, for example
  • if the player is displaying error messages, or if the playback is interrupted, let us know
  • if you're unable to login, or if the app kicks you out, we need to be aware too
  • if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
  • if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer :floppy_disk:

693 replies

Jaime.Deezer
Community Manager
Community Manager
July 21, 2024

Could you please download the latest version and let me now if the problem persist?

www.deezer.com/downloads 

Thanks:)

Guitar Hero
August 13, 2024

When doanloading the Mac app from your website:

https://www.deezer.com/explore/en-us/download/

I am able to install it. And when trying to launch the Desktop app, I get this:

 

 

Hitmaker
August 21, 2024

@Jaime.Deezer Can you release fix for re-login at windows. Sometimes app automatic logoff whe pc go to ofline or windows crush.

When you start app, he want to login. But sometimes PC is offline and i can acces to my offline downloaded music because i cant’t login without internet

Roadie
August 25, 2024

Hello

 

I am unable to type using my normal phone keyboard when searching for songs. It is not accepting my predictive text format.

I have uninstalled and still the same.

 

Kelvin

Hitmaker
August 30, 2024

Hello! Just wanted to notice some annoying bug on Windows 11 at this moment:

  When you delete a track in your own playlist, and select another track to listen in the same playlist, it plays another track. It happens always. I will explain it again, I have my own playlist with three tracks A, B and C. I delete track A. I press to play track B, but it starts to play track C. To fix this I need to open Deezer App again.

Rising Star
September 6, 2024

Hi @razorsoup, currently, we're actively working on a solution.

An upgrade is planned for later this year, which we believe will address this issue.

However, I must note that we don't have an exact timeframe for when this upgrade will be implemented.

Thank you for your patience and understanding.

If you have any further questions or concerns, please don't hesitate to reach out.

 

any update on this issue?
I just joined Deezer and suddenly encountered this window crash issue on Windows 11 pro

please release the fix release for the desktop app asap

 

 

Jaime.Deezer
Community Manager
Community Manager
September 10, 2024

No updates yet I am afraid, but I have passed the feedback to our devs.
Apologies for the inconvenience

Roadie
September 10, 2024

Hello,

I cannot open the Deezer desktop application, as it crashes after authentication through the main site. I got the following error in the command prompt:

TypeError: Cannot read property '1' of null
    at DeepLinkService.handleAutolog (C:\Users\user\AppData\Local\Programs\deezer-desktop\resources\app.asar\build\main.js:1:25213)
    at DeepLinkService.handlePath (C:\Users\user\AppData\Local\Programs\deezer-desktop\resources\app.asar\build\main.js:1:24668)
    at App.<anonymous> (C:\Users\user\AppData\Local\Programs\deezer-desktop\resources\app.asar\build\main.js:1:67249)
    at App.emit (events.js:315:20)
    at App.EventEmitter.emit (domain.js:467:12)


I have uninstalled and then re-installed the application, but the problem persists.

OS: Windows 11, browser: Mozilla Firefox, app version: 6.0.210

Hitmaker
September 11, 2024

Hi

Some number of guys (at least 3 who reported that) experience issues with windows app, could you please look into

Problem with login into app as it looks from outside
 

 

Hitmaker
September 11, 2024

Hi

Some number of guys (at least 3 who reported that) experience issues with windows app, could you please look into

Problem with login into app as it looks from outside
 

 

Seems issue was fixed. Attempt to run it in the evening successful. Thanks