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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
June 11, 2020
F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

  • June 11, 2020
  • 693 replies
  • 21638 views
Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

 

 Our Desktop/Web app can improve, and we need your help :desktop:

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

 What should I post here? :thinking:

  • if the app is acting in an unusual way, when you click on the menus and buttons, for example
  • if the player is displaying error messages, or if the playback is interrupted, let us know
  • if you're unable to login, or if the app kicks you out, we need to be aware too
  • if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
  • if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer :floppy_disk:

    693 replies

    Show previous replies
    Rising Star
    Gabriel.Eugenio.Dvoranen
    Rising Star
    October 18, 2023

    Hi @Schwejo @Jarosław Pietruszka, could you please install this desktop version and check if the issue persists.
    This version fixed the notification bell, but the buttons inside the Letters did not.

     

    Leonídia.Deezer
    Community Manager
    Leonídia.Deezer
    Community Manager
    October 19, 2023

    Hi @Gabriel.Eugenio.Dvoranen, could you please send me a screenshot or a video recording of the issue that is still present?

     

     

      Rising Star
      Gabriel.Eugenio.Dvoranen
      Rising Star
      October 19, 2023

      Hi @Gabriel.Eugenio.Dvoranen, could you please send me a screenshot or a video recording of the issue that is still present?

      Video - My OneDrive Link

      As you can see, is the version that you sent.

      I can put the Video on YouTube, but not now.

       

      Leonídia.Deezer
      Community Manager
      Leonídia.Deezer
      Community Manager
      October 20, 2023

      Hi @Gabriel.Eugenio.Dvoranen, thank you for your message.
      As soon as you share the video, I'll follow up on the investigation.

      Rising Star
      Gabriel.Eugenio.Dvoranen
      Rising Star
      October 20, 2023

      Hi @Gabriel.Eugenio.Dvoranen, thank you for your message.
      As soon as you share the video, I'll follow up on the investigation.

      I shared it with a OneDrive link, but now I've also put it on YouTube.

       

       


       

        Guitar Hero
        Schwejo
        Guitar Hero
        October 20, 2023

        Hi @Gabriel.Eugenio.Dvoranen, thank you for your message.
        As soon as you share the video, I'll follow up on the investigation.

        I shared it with a OneDrive link, but now I've also put it on YouTube.

         

        Same behavior for me.

        Rising Star
        Jarosław Pietruszka
        Rising Star
        October 22, 2023

        Hi @Schwejo @Jarosław Pietruszka, could you please install this desktop version and check if the issue persists.

         

        Issue I’ve reported is related to browser web player only.

        Guitar Hero
        Ratso
        Guitar Hero
        October 27, 2023

        To see all albums of artist I first have to scroll all the way to the bottom for them to load, then scroll back up to see the albums that then appeared. Almost unsubscribed, though your artist catalogues are lacking.

         

        Deezer 5.3.670 Windows

        Jaime.Deezer
        Community Manager
        Jaime.DeezerAuthor
        Community Manager
        October 29, 2023

        Hello @Ratso does this happens in the web version or mobile app too or just on the Desktop app?
        could you please provide a video with the issue in order to help our devs to investigate?
        Thanks and apologies for the inconvenience

          Rising Star
          Akadengdeng
          Rising Star
          November 8, 2023

          The log in and sign up buttons don’t work anymore so I can’t use the app at the moment.

          Show more replies
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