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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
June 11, 2020
F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

  • June 11, 2020
  • 693 replies
  • 21638 views
Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

 

 Our Desktop/Web app can improve, and we need your help :desktop:

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

 What should I post here? :thinking:

  • if the app is acting in an unusual way, when you click on the menus and buttons, for example
  • if the player is displaying error messages, or if the playback is interrupted, let us know
  • if you're unable to login, or if the app kicks you out, we need to be aware too
  • if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
  • if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer :floppy_disk:

    693 replies

    Show previous replies
    Rising Star
    Akadengdeng
    Rising Star
    November 8, 2023

    The log in and sign up buttons don’t work anymore so I can’t use the app at the moment.

    edit: should have tried this first, it works again after rebooting.

      Anonymous
      November 20, 2023

      Fix this. - Please do not tell me to clear my cache, as that does not work.

      Anonymous
      November 20, 2023
      Some songs greyed out?
      If pressed into album with grey song.
      Songs are in album.

      More bugs.. some songs decided to go "missing” but actually are available.

      Anonymous
      November 20, 2023

      Oh brilliant, just scrolled down to view more, and then back up. Now they are all grey 😡
      Refreshing the page brings them back though, except for those original few.

       



       

      Rising Star
      Akadengdeng
      Rising Star
      December 3, 2023

      Last update seems to have added more bugs.

      I deleted a playlist, but that playlist stayed in the playlist column on the left side.
      After restarting the app it was gone, but now deezer goes black when opening any other playlist.
      It appeared to go into an infinite loop because deezer kept using 100% of 1 CPU thread.
      That tread kept running after closing the app (in the taskbar tray) and it even kept running after starting a new instance of the app.
      I tried opening the same playlist again and the same thing happened.
      After 5 times doing this, I had 5 threads hogging the cpu and fans started blowing.
      I could only end those processes in task manager.

      Opening that playlist in the webplayer works fine.

      Rising Star
      Akadengdeng
      Rising Star
      December 3, 2023

      also still having a lot of “an error occured” with some songs or albums, on average after about every 15 songs.

      Rising Star
      Akadengdeng
      Rising Star
      December 3, 2023

      And a minor bug where the green indicator for downloaded playlists disappears for some playlists.
      The songs are still downloaded, but the green indicator is missing until I click on download again.
      Maybe something to do with a limit in amount of playlists?

      Speaking of limits, I really like the new playlist column, but it only shows 20 playlists.
      So when I want to listen to a playlist that’s not in that column, I have to go look for it in the not-so-userfriendly user interface.
      A ‘more’ button in the playlist column would be great. And a way to order the playlists as well. :)

      Roadie
      moros.dezzer.202312
      Roadie
      December 7, 2023

      Deezer 5.30.140 for Windows.

      After switching to Deezer application with alt+tab or via taskbar pressing Space does not pause (or start) playback. You have to click somewhere inside the Deezer window in order to sort of “focus” UI and make Space work.

      (Curiously, Ctrl+arrows can change volume immediately after swtching to the applicatio, additional clicking is not necessary)

      Still not working 

      Guitar Hero
      KKOPPI1
      Guitar Hero
      December 12, 2023

      When I try to drag the Deezer window around in Mac Os, it only works when I kinda click & drag just above search bar. Fix this please, it would be logical to drag it from the left top side of the window. But that doesn't work.

      borut
      Rising Star
      borut
      Rising Star
      December 27, 2023

      No option in the Context Menu "Listen next" and "Add to Queue" at Mix (screenshot) - Deezer 60.0.30

       

      In addition, when playing a single song, the Playlist goes into MIX mode (some songs), making it impossible to add songs to the list.

       
      No problem at the moment - 09:46, 27.12.2023 Sorry, Please delete this two posts

      Good Music with HI-Res only for good listen :D
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