Community Manager

F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Forum|Forum|6 years ago
June 11, 2020
693 replies
21638 views

Our Desktop/Web app can improve, and we need your help

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

What should I post here?

if the app is acting in an unusual way, when you click on the menus and buttons, for example
if the player is displaying error messages, or if the playback is interrupted, let us know
if you're unable to login, or if the app kicks you out, we need to be aware too
if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer

Show previous replies

M

Mithent

Guitar Hero

Hi @Mithent, thank you for your message.

Before moving forward with this request, can you tell us if you can reproduce same issue in the webplayer - www,deezer.com?

Can you try to record a video where issue is visible. Thanks

Hi Leonídia,

Thanks for your response. Yes, I can reproduce this using the web player - here’s a video:

https://clipchamp.com/watch/82noOo9gZxG

Here, the songs in my listening history initially are ‘Shore: The Fellowship of the Ring’ and ‘Theme from Jurassic Park’, and playing them from the listening history list works correctly.

I then listen to ‘Opening Titles’ from the Jurassic Park soundtrack.

Returning to my listening history, this song doesn’t show in the list (unless I refresh the page). However, if I play the first item in my history (supposedly still ‘Shore’), it actually plays ‘Opening Titles’, and playing ‘Theme from Jurassic Park’ from the history plays ‘Shore’.

Thanks for looking into this!

Mithent

A

Akadengdeng

Rising Star

There is no more flow in windows desktop app, it still exists in webplayer though.

Hello @Akadengdeng sorry for the late answer.

Did you get Flow back? It is only necessary to update the Desktop app to the most recent version - here’s the link - HERE

Let me know if all is back to normal

Hi Leonidia, the flow feature is back now after updating.

Leonídia.Deezer

Community Manager

Hi @Mithent, thank you for your message.

Before moving forward with this request, can you tell us if you can reproduce same issue in the webplayer - www,deezer.com?

Can you try to record a video where issue is visible. Thanks

Hi Leonídia,

Thanks for your response. Yes, I can reproduce this using the web player - here’s a video:

https://clipchamp.com/watch/82noOo9gZxG

Here, the songs in my listening history initially are ‘Shore: The Fellowship of the Ring’ and ‘Theme from Jurassic Park’, and playing them from the listening history list works correctly.

I then listen to ‘Opening Titles’ from the Jurassic Park soundtrack.

Returning to my listening history, this song doesn’t show in the list (unless I refresh the page). However, if I play the first item in my history (supposedly still ‘Shore’), it actually plays ‘Opening Titles’, and playing ‘Theme from Jurassic Park’ from the history plays ‘Shore’.

Thanks for looking into this!

Mithent

Hello @Mithent thanks for video and details.

Indeed, our team and myself managed to reproduce the same issue. According to our developers, seems that the “recent listen history” updates the content, but displays the wrong information.

Incident was opened and you will get an email from me that will be linked to that issue.

As soon as a fix is launched you will get in the days afterwards an communication from our support informing the fix.

In the meantime if you need any extra support, please keep using this thread. Thanks

J

Jarosław Pietruszka

Rising Star

Web player Windows desktop notification for now playing song doesn’t work properly. It appears 2 times, firstly with right artist name plus cover and track title from the previous song, the second time with all info correct.

Example on gif, songs played: Rainbow “The Temple of the King” → Rush “Tom Sawyer”

Still not fixed! :(

Leonídia.Deezer

Community Manager

Hello @Jarosław Pietruszka sorry for the long wait for our reply.

Did you try to clean cache and cookies on your browser?

If you use different browsers or incognito mode, do you have the same issue?

Finally, do you experience the same issue on the Desktop app?

S

Schwejo

Guitar Hero

Hi folks,

[Desktop App 5.30.650, Windows 11]

the notification bell is not clickable anymore for the last couple of days. It works just fine in the browser version.

Happy weekend!

J

Jarosław Pietruszka

Rising Star

Did you try to clean cache and cookies on your browser?

If you use different browsers or incognito mode, do you have the same issue?

Yes

Finally, do you experience the same issue on the Desktop app?

No

Leonídia.Deezer

Community Manager

Hi @Schwejo @Jarosław Pietruszka , thanks for your messages.
Indeed this is a known issue and our developers are working on a fix.
Apologies for the inconvenience.

Leonídia.Deezer

Community Manager

Hi @Schwejo @Jarosław Pietruszka, could you please install this desktop version and check if the issue persists.

S

Schwejo

Guitar Hero

Hi @Schwejo @Jarosław Pietruszka, could you please install this desktop version and check if the issue persists.

Hi @Leonídia.Deezer, it works fine with the updated version, thank you!

Show more replies

Our Desktop/Web app can improve, and we need your help

What should I post here?

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer

Sign up

Login to the community