Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

on 5.30.230 Windows desktop app, deleting a song from a playlist results in an error (no specific message just “error occurred, retry”). Searching the playlist and deleting all of those tracks by selecting the top ‘select-all’ checkmark deletes ALL the songs from the playlist, not just all the songs in the search. if this is intended behavior there should be a notification that you are deleting every song, not just the ones you searched for, or at least an ‘undo’ function, this has caught me out twice now. I preferred it before when I could search for an artist or album to remove them from a playlist rather than clicking every checkbox, hopefully this is just a bug.

The desktop app closes unexpectedly every 10 minutes or so.  It happens regardless of the actions the app is doing (streaming music, playing downloaded music, remaining idle).  I first detected the issue on June 13th 2022, but had not used the desktop app for a couple of weeks, so the bug can be older.  The last update from the Windows Store was on May 30th and I am running version 5.30.250 on Windows 11 Pro (v.22H2 build 22621.160).

Is anyone else experiencing similar issues?

Has the development team identified the issue?

@fVoss 

Now, that you have opened your own thread, i suggest keeping all specific comments there. 
 

All their apps are junk and none can communicate with AirPlay or Chromecast (I have both), none can work as a remote to another either. Your only option is to direct all system level audio to remote speakers, which is less than ideal.

Dezer is clearly not a software company, because they have a lot of employees but clearly not enough competent front-end developers to match something a small competent team of developers could beat in a few months. I’ll probably switch away soon, the only thing that turned the balance towards Deezer for me was that their Heos app (Denon AV amplifier thing) had better audio quality than the Heos apps of the others I sampled at the time. However, I didn’t end up using that either, because of the clunky usability via a separate mobile app that is even worse than the regular Deezer apps. The Spotify Heos thing worked right off any Spotify app on any device.

Apple Music deleted all my playlists and library after I unsubbed from their live streaming thing although I had built for over more than a decade offline content for myself in iTunes. That’s why I’m never going back to that. Spotify seemed weak in some areas, but now in retrospective it was all excellent compared to what I’m getting in Deezer. Then there’s all this American politics all of these suffer from although I couldn’t care less as an European over what nonsense American socialists want to cancel next.

There is no use of Desktop App if I cannot cast my music on my hifi system. 

IDK if this is a common issue, but it is for me. When using Deezer desktop app (latest at this moment) I have random quality drops from HiFi all the way down to 128. It has nothing to do with my network connection, which is stable 1Gbps. It just happens and I have no option to revert back to HiFi, because the only option available is 128. This is weird and a little concerning. Can you advise what the root cause may be?

It happens to me too on macOS, especially after waking up my computer from sleep with Deezer Desktop launched. Relaunching the app usually fixes the issue. 
It is indeed annoying, because if unnoticed you won’t benefit from the higher quality options. 
Would be a nice fix to implement. 

My guess is that Deezer is running some kind of test on launch to check the speed compatibility with throughput requirements for higher qualities. 

As far as I know, this is only a display bug in the desktop app happening sporadically. You can check the actual audio quality for the currently playing song in the play queue on the album cover, and it still shows HiFi while the audio quality setting might only show an enabled SQ at 128kbps MP3 like for a free user. Usually this fixes itself with the next track coming up in HiFi.

I’m not sure if this is just a display bug, I need to check the audio quality when this is happening, I will report back to you guys, once I can confirm if it’s visual or actual. Thanks!

I’ve just noticed on the WIndows desk top app that the Audio Quality is at standard 128kb/s, how do i change this to Lossless?