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F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Forum|Forum|6 years ago
June 11, 2020
693 replies
21638 views

Our Desktop/Web app can improve, and we need your help

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

What should I post here?

if the app is acting in an unusual way, when you click on the menus and buttons, for example
if the player is displaying error messages, or if the playback is interrupted, let us know
if you're unable to login, or if the app kicks you out, we need to be aware too
if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer

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J

JustinL

Hitmaker

Update: I started playing another large (2000 song) playlist and it is also “stuck” on the 26th song, so it seems to be specific to 26 for some reason.

Automatically scrolling to the currently playing song in the queue sometimes doesn’t work

When I first start listening to a playlist, I open up the queue. If I hide the queue to do something else in Deezer and open the queue up again it does automatically scroll to the song currently playing… up until about the 30th song or so and then it gets “stuck”. I’ll explain how to reproduce below.

26

Start playing a playlist with about 100 songs in the playlist
Open up the queue and verify that it does automatically scroll to current playing song
Wait until it’s playing the 30th song.
Close the queue and do a search or something
Open up the queue

Expected: It would scroll automatically to the 30th song in the queue

Actual: From the 27th song on it always automatically scrolls to the 26th song. This song might not always be accurate. The number may depend on other factors, but my current playlist always scrolls back to the 26th song.

R

rodolfodelatorre7

Roadie

I have a Mac and I downloaded the desktop app, and both on the website and the app I can only play song ads. It doesn’t let me play actual songs, it just plays 30 second ads from other songs. I already tried clearing my cache and deleting my browser’s (Chrome and Safari) data. I already restarted my browsers, restarted my computer, and logged out and in from the website and desktop app. Not sure why it’s acting this way. I thought Deezer didn’t play songs for free until I looked online and realized it was a free app.

oldrecord

Hitmaker

Omg … our poor Deezer Community and Feed Back Managers need a medal .. Or better still a raise! It is only Jesus who could walk on water. Everyone … count your blessings, never take them for granted. Cheers. :slight_smile: :musical_note: :warning:

“Music is enough for a lifetime, but a lifetime is not enough for music.” Sergei Rachmaninov

jirikovoego

Hitmaker

The latest version from Windows Store. Play/Pause/skip/previous button stop working!

Do you have any Q/A? How can I use it without this important buttons?

BTW: I tried reinstall, no help to me.

jirikovoego

Hitmaker

Fixed after another try to reinstall.

L

LCYCowboy

Guitar Hero

Using Deezer family, you can select which member you are when you log into the app, but regardless of who you pick, the app uses the same person.

if I’m logged I am using the app on my computer whilst my daughter is using the app on her computer (logged in as her profile) the songs will stop playing and we will get the message that someone else is using your account.

This also carries over to other devices. If I’m listening on my iPhone (as me) and my daughter logs onto her pc using the app (as her) my phone stops playing and has a message that someone is using my account

gmcoates

Rising Star

The Deezer desktop is just junk, clearly built with some dodgy JS built tool as a foundation and more non specific windowing frameworks, an utter pile of junk.

The system bar menu on the Mac sums it as to why this should be deleted and started again and it should be done natively.

Anyway the main window is closed and music is playing (that is good) and wait I have a call so I want to pause the music, great head to the system menu to click pause, wait why has the entire desktop app appeared, what is the point, how did that get past QA, who in QA needs firing, maybe someone else told QA it would be OK, well it isn’t. Better off not having the system bar menu at all.

Clearly Deezer don’t care about the desktop, so fair enough but if that is true just come out and say it rather than building this piece of junk, this time could be spent on the mobile app, wearable app or an Apple TV app.

M

Music Maven

Guitar Hero

Thanks for the feedback @Dawid_m I'll pass it on!

Hey @Music Maven Gapless is currently being developed for our desktop app, hang in there, we'll have it soon!

About the playlists curated by you, my apologies, but I'm not sure I understood you. Could you please post a screenshot of the playlists and lack of info? Thank you!

I can’t help but notice that over a year has passed, and still no gapless playback in the Windows app.

“Soon” might have a different meaning to you than it does to me…

Any updates on when it will be here?

I also still don’t see any “Album”-column in the queue view. Any news on that?

S

sparreira

Roadie

Deezer Web/MacOS/Windows does not mark podcast episodes as unplayed. The “Mark as played” button works as expected, but “Mark as unplayed” doesn’t do anything. Tried it on Web/MacOS/Windows all with the same result.

J

Jonathan789

Guitar Hero

FYI … Posted some feedback here:

I’ve gone into some detail. So to me it warrants more than just a quick reply on this thread. Cheers… J

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Our Desktop/Web app can improve, and we need your help

What should I post here?

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer

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