Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

I'm having problems logging in as my desktop app updated and I was logged off, last week. 

When I try to log in, the app changes to the browser and does not accept my credentials. But it does not give any error either. 

The Android app however still works fine. 

Thanks for reporting @suaramantra 

Could you please try reinstalling that version and downloading the tracks again? Make sure you restart your computer before installation. If it happens again, we'll get our devs looking into it further.

Hey @rtg 

Sorry to hear that. What version of it have you got? I've sent you a password reset email, please follow it to change your password and don't forget to clear cache and cookies for that browser that it opens 

Ah, e Rita, não uses o Google para fazer login. Apenas o email e a palavra passe nova 

I always use email and password. 

I don't intend to change the password now, as other members of my family use it. 

Beaside, the password works on phone app and phone webbrowser. 

I use Microsoft Edge as default browser both in computer as in pc. It works on phone, as I said. 

Just remembered to try Chrome on pc, and it worked. 

Must be any Edge configuration. 

Thanks for your reply. 

Regards. 

Hi there @rtg 

Thanks for coming back. No need to change your password then.

For the Edge, like I said above, you just need to clear cache and cookies and it should work again. Enjoy Deezer 

Hi,

I did first, with no luck..

thanks,

Regards.

Hi! Desktop app often crashes without reporting errors and some kind of actions on my part, just when playing music. Windows 10, DAC Fiio E10K (no DAC drivers since they are even more buggy, just Windows drivers). After restarting the application, it continues to work normally.

It also happens to me, sometimes.

Deezer, What are you guys doing?

First, you introduced CAPTCHA, in the name of security???

After Captcha, the desktop application now opens a webbrowser page where I have to sign in???

What is the purpose of that? Security? You use electron to turn your website to a desktop application, at least show the login-webpage inside your application.

Or maybe swith to PWA (Progress Web app) completely, like spotify did. A user browses to your website and can install it as a app.

About security. As long as I can remember, I have a family subscription. I have to share my userid & pwd with my family members in case they have to re-login on their phones/laptops? I have informed you about this security-issue.

Spotify has all of this and I am seriously thinking of moving away from Deezer if you can not bring a descent security & UX-improvement.

Hi, I just switched back to Deezer from Spotify for audio reason.

But I am having some issues so far.

I have about 450 songs in my favorite songs tab, but when I press play it skips a lot of songs.

Thought I might have connection issues, so I started downloading which worked for some songs.

Then I tried listening to songs to filter some songs out to delete. Realized it is a different issue.

Tried playing track 2 - it automatically skipped to track 5. Tried playing track 3 and 4 with the same issue. I thought that maybe track 2 just doesn´t work anymore. Tried to play track 1 and then suddenly without track 1 starting, track 2 started. So it does work. Now, I have no idea why it isn´t working the first time. It´s like I am clicking on a different song each time.

Before I downloaded the the songs, I also had the issue with the songs just skipping through 40 or 50 with then starting some random song in the middle of the list. I do not have random songs turned on.

I am using Win 10 and the Deezer version is 4.20.21.

I would really like to continue using Deezer, but the functionality needs to improve in order for that to happen longterm.

edit: Just realized that it usually skips 2 songs when I press play. So if I press play on track 1 it starts track 3. Seems only to happen to songs a bit down in the list, the songs at the top of the list start without issue. 

That needs to be adressed.