Community Manager

F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Forum|Forum|6 years ago
June 11, 2020
693 replies
21638 views

Our Desktop/Web app can improve, and we need your help

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

What should I post here?

if the app is acting in an unusual way, when you click on the menus and buttons, for example
if the player is displaying error messages, or if the playback is interrupted, let us know
if you're unable to login, or if the app kicks you out, we need to be aware too
if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer

Show previous replies

Rudi

Ultimate Superstar

Hi there @Logan_A totally useful, thank you for the feedback, I've passed it on.

Hi @Roman Sofronov could you please tell us which version of the desktop app and your OS?

Hey @Lukianos could you please confirm if you have 5.30.10 as @moxy mentioned here?

P

P.S

Roadie

The application on the pc consumes a lot of RAM, and so it has been for more than one year! Spotify consumes nothing by comparison. Please fix this bug! And in general, the application that on the PC and on the phone slows down, the eternal loading of the track, and this is with a 300 megabit Internet! I use a few Hi-Fi subscriptions and don't want to switch to other services because of these bugs.

L

Lukianos

Guitar Hero

@Rudi @moxy Double-checked the app version and it hadn’t updated yet, all is working well now. Thanks!

R

Roman Sofronov

Roadie

@Rudi Deezer 5.30.10 + Windows 10 20H2 (19042.1083), and I use default motherboard’s DAC Realtek ALC887 with external DAC Creative Sound Blaster Play 3.

E

Eezer

Guitar Hero

Hi there @Eezer

Sorry about that. Could you please try uninstalling the app, and searching for %appdata and deleting any Deezer folder you can find. Restart your computer and then redownload the app, reinstalling it :thumbsup_tone2:

OK, I’ve done this. Several times. I am still getting this issue where the music just freezes randomly. Today it has been particularly frequent - I’m listening to 4 songs max before it happens. If I do nothing the music starts again after about 2-3 minutes. It only does this on my PC app, I have no problems streaming to other devices from my phone app.

hmnd

Hitmaker

On latest web UI (may have been present in prior versions), shuffling does not work while casting. Can work around this by enabling shuffle prior to casting. However, once casting, the shuffle button turns off and can’t be turned back on again.

hmnd

Hitmaker

On latest web UI, it’s not possible to re-queue an already played song by dragging in the queue list. The song is skipped over even if placed after the currently playing song, and clicking on the song plays the song above it. Screen recording here.