Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

5.20.0 Windows 10 here. Bug with discography. For example:

Joey Alexander, only single album is shown in discography:

But if you navigate to Top Tracks:

And you can go to not listed albums from here. Albums really exist:

A bit frustrating behavior. 

Hi there @0x49D1 

Thanks for letting us know.

I believe that's an issue with the artist profile page, not the desktop app. Could you please post us the link for the artist?

Hey @Renne 

Thanks for getting back to us on that one. It's a shame the queue isn't saving before the crash. I'm gonna let our devs know about this.

Hi @jimjim 

Please uninstall the app, restart your PC and download it again from here:

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

Did you enable play queue synchronisation in the audio quality settings? Then it should be saved in the cloud to be accessible on all your Deezer devices.

The desktop app just randomly crashes on Windows 10. Sometimes when clicking through a song and sometimes while the app is on the background and im not even touching it. I tried the browser player to see if it would also crash but it just seemed to buffer way too much. I have used Spotify and Tidal which neither had buffering or crashing issues, just saying that my internet connection should be fast enough. (100mbps)

Are there any good known stunts to perform which could potentially help with the crashing?

Hi. I'm using the web browser version of deezer. For a couple days it's not anymore possible to listen music with the browser because about error MS0610. I've already cleared my cache and cookies - it doesn't work. But if i open deezer in incognito mode it works. What should i do, to fix this error/bug?

Thanks for the hint. I have tried play queue synchronisation before and I suppose it would work for this. However, I listen on multiple devices, often for different purposes, and I rather prefer to keep the play queues separate.

I am having an issue where my primary monitor is flickering when Deezer is selected. The issue goes away when I move Deezer over to my secondary monitor, or when I select another window (ex. Deezer is still on my main monitor, but I click on Chrome instead). I am on Deezer 5.20.0, and Windows 10 Version 10.0.19042 Build 19042.

I’m using version 5.20 on Windows 10 . Sometimes I get an error “The content is not available .Try again later” when I’m navigating to the Albums section . Only restart to the app fixes it . 

Thanks a lot for reporting these issues @Noam Asulin @Jjoshie @Renne @Ronkde @Mr_Ieskela 

@Mr_Ieskela our devs are looking into that issue right now. Please bear with us!

Application from windows store (5.20.0) running at Windows 10 (rev19043.1052) suddenly crashes anddisappears at least one a day after a few hours of listening. It started to happened probably when I switched to HIFI subscription