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Jaime.Deezer
Community Manager
Community Manager
July 11, 2020
Guide

Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

  • July 11, 2020
  • 594 replies
  • 19508 views
Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

DEEZER CATALOGUE - something is missing :mag_right:

We're really sorry to know the tracks you love isn't on Deezer. Not all artists and rights' holders choose to add their music on our platform. We always respect their wishes so some music isn't available or might be temporarily removed. 

Some of the reasons for this are: 

RIGHTS' HOLDERS :microphone:

If an artist has a large discography with different rights' holders controlling different albums you can sometimes find gaps in the catalogue - if a certain rights' holder hasn't yet agreed to allow the music they control to be streamed online.

TERRITORY :globe_with_meridians:

Streaming rights are also defined by territory - country, region, location. The tracks that appear in the search box when you're looking for music are the songs that are available in all territories. In a small number of cases, a user in a different country may not have access to different tracks so an "unavailable in your country" message appears when they try to listen to it. 

SO WHAT SHOULD I DO? :weary:

We're constantly updating and re-negotiating our agreements with rights' holders and thousands of tracks are added to our catalogue every single week.

You can try a couple of things:

  • Add your MP3 collection to Deezer :calling:
  • Contact the artist via their social media channels and request for the tracks/albums to be added to Deezer, we take care of the rest :nerd:

 

594 replies

Rudi
Ultimate Superstar
Ultimate Superstar
October 10, 2020

Hey @kubu4 @silverthorn @Only Me 

Thank you for reaching us here. I've passed your requests/feedback on, hopefully we can get them for you :thumbsup_tone2:

Roadie
October 11, 2020

Buonasera, come mai in questo Album non riesco a sentire la canzone numero 6? Non disponibile nel mio Paese ma ho tutto configurato come Italia, sono cantanti Italiani per cui non capisco. Sapete aiutarmi?

 

Roadie
October 12, 2020

I want to suggest to add party monster by the weeknd but i want the explicit version !! Please

Rudi
Ultimate Superstar
Ultimate Superstar
October 12, 2020

Hey @Alhan 

Apologies for my reply in English - Italian isn't supported in our community yet. 

That track 6 isn't available where I am either (UK) - this has to do with the distributors of the album/artist. We have no control over the availability of it. But I'll pass your feedback to our catalogue teams so that they can mention this :thumbsup_tone2:

Roadie
October 12, 2020

 

 

Rudi
Ultimate Superstar
Ultimate Superstar
October 13, 2020

Hi @ahmad mell 

Can you check if this is available for you:
https://deezer.page.link/s4aGpPekugZxieDi6

Enjoy Deezer :relaxed:

Rising Star
October 13, 2020

Silhouettes (I, II & III) by floating Points

Rudi
Ultimate Superstar
Ultimate Superstar
October 13, 2020

Hey @chikoel @golexa 

Feedback noted, thanks for the requests :wink:

Rising Star
October 14, 2020

Hi @ahmad mell 

Can you check if this is available for you:
https://deezer.page.link/s4aGpPekugZxieDi6

Enjoy Deezer :relaxed:


its available to me

Rising Star
October 14, 2020

please add the whole discography of masami okui