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Jaime.Deezer
Community Manager
Community Manager
July 11, 2020
Guide

Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

  • July 11, 2020
  • 594 replies
  • 19516 views
Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

DEEZER CATALOGUE - something is missing :mag_right:

We're really sorry to know the tracks you love isn't on Deezer. Not all artists and rights' holders choose to add their music on our platform. We always respect their wishes so some music isn't available or might be temporarily removed. 

Some of the reasons for this are: 

RIGHTS' HOLDERS :microphone:

If an artist has a large discography with different rights' holders controlling different albums you can sometimes find gaps in the catalogue - if a certain rights' holder hasn't yet agreed to allow the music they control to be streamed online.

TERRITORY :globe_with_meridians:

Streaming rights are also defined by territory - country, region, location. The tracks that appear in the search box when you're looking for music are the songs that are available in all territories. In a small number of cases, a user in a different country may not have access to different tracks so an "unavailable in your country" message appears when they try to listen to it. 

SO WHAT SHOULD I DO? :weary:

We're constantly updating and re-negotiating our agreements with rights' holders and thousands of tracks are added to our catalogue every single week.

You can try a couple of things:

  • Add your MP3 collection to Deezer :calling:
  • Contact the artist via their social media channels and request for the tracks/albums to be added to Deezer, we take care of the rest :nerd:

 

594 replies

Nina Nebo
Superuser
Superuser
September 1, 2023

Hi @Feliips !

Here is Mark Owen - Four Minute Warning

 

If you can’t find it is because streaming rights are  defined by territory - country, region, location. The tracks that appear in the search box when you're looking for music are the songs that are available in all territories. In a small number of cases, a user in a different country may not have access to different tracks so an "unavailable in your country" message appears when they try to listen to it. 

💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
Nina Nebo
Superuser
Superuser
September 1, 2023

https://www.deezer.com/ja/artist/14108221?deferredFl=1 I don't know just an empty profile

Hi @Awega !

If you scroll down there is album !

 

💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
Rising Star
September 5, 2023

Hi

There something strange with the artist Jestofunk.
https://www.deezer.com/es/artist/2601

There’s no Discography. If we search album by album, we can find at least three of their albums.

Why doesn’t the discography section exist?

Thanks

V@
Nina Nebo
Superuser
Superuser
September 5, 2023

Hi

There something strange with the artist Jestofunk.
https://www.deezer.com/es/artist/2601

There’s no Discography. If we search album by album, we can find at least three of their albums.

Why doesn’t the discography section exist?

Thanks

@Valdemar Pereira de Matos  hi

why  some Disxography isn't on Deezer. ? Not all artists and rights' holders choose to add their music on Deezer . We always respect their wishes so some music isn't available or might be temporarily removed. 

Look link below 

 

💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
Rising Star
September 6, 2023

Hi

There something strange with the artist Jestofunk.
https://www.deezer.com/es/artist/2601

There’s no Discography. If we search album by album, we can find at least three of their albums.

Why doesn’t the discography section exist?

Thanks

@Valdemar Pereira de Matos  hi

why  some Disxography isn't on Deezer. ? Not all artists and rights' holders choose to add their music on Deezer . We always respect their wishes so some music isn't available or might be temporarily removed. 

Look link below 

 

 

Hi @Nina Nebo 

Thanks for the reply.

The artist in question, Jestofunk, has several albums in Deezer (added below).
So I assume it’s not related to rights.
But these albums are not sorted as part of the artist discography.

In fact, this band has no Discography section.

I thought the Discography section was somehow generated automatically if an artist has albums in the platform.
 

 

 

 


I was digging deeper, and I see that the albums are not in a Discography section, as I expected.

But, in the Browser App, if I go below, after Similar artists > Appears in… > …​​​​​​
And then, after a good scrolling, there is a “More albums” section… And there they are…

I’m also using the iPad as well as the Android App, and this section of “More albums” is not in there…

is there a reason the albums appear as More albums, and not as Discography?
And these albums are almost impossible to reach in the Apps (unless you search for the specific title)…


Thanks
 

V@
Nina Nebo
Superuser
Superuser
September 7, 2023

@Valdemar Pereira de Matos 

yes ,you’re right there is no albums in Discography sorted in artist section ALBUMS , but you can find them if you know title of album .

maybe @Jaime. Community Manager can help to organize that and sort Discography in Albums ,Singles etc. 
I don't have that possibility .

💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
Rising Star
September 9, 2023

@Nina Nebo  @Jamie  This is probably not such big deal because most of the artists are not affected by this.
But maybe there’s an opportunity where the Deezer team could improve on these two issues; the way the Discography section is built, and the section “More albums” to be available in the Apps as well.

Thanks for your consideration.

BR

V@
Rising Star
September 11, 2023

@Nina Nebo @Jamie Oddly enough, something similar happens to the band Spiritualized https://www.deezer.com/en/artist/71879 
Some of their albums are missing from their Discography section.

This is misleading and wrong. 😕

From their 9 studio albums, only 4 are in the list:

Spiritualized complete discography in Deezer

The other 5 are in Deezer but can only be found by searching… 

 

 

 

 

 

Sorry to insist on this, but as a customer I believe it should be fixed, right?

 
V@
Nina Nebo
Superuser
Superuser
September 12, 2023

@Nina Nebo @Jamie Oddly enough, something similar happens to the band Spiritualized https://www.deezer.com/en/artist/71879 
Some of their albums are missing from their Discography section.

This is misleading and wrong. 😕

From their 9 studio albums, only 4 are in the list:

Spiritualized complete discography in Deezer

The other 5 are in Deezer but can only be found by searching… 

 

 

 

 

 

Sorry to insist on this, but as a customer I believe it should be fixed, right?

 

Hi @Valdemar Pereira de Matos !

If you scroll down there is more albums of group Spiritualized from their Discography 


 

💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
Leonídia.Deezer
Community Manager
Community Manager
September 12, 2023

Hello @Valdemar Pereira de Matos thanks for bringing this up. Indeed the reason why you were not find the albums under discography was because they are not consider as official in our system. 

Now all is sorted for both artist:

Spiritualized https://www.deezer.com/en/artist/71879  

Jestofunk https://www.deezer.com/es/artist/2601

If you spot other artist with the same issue, please share it with us.