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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
July 11, 2020
Guide

Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

  • July 11, 2020
  • 594 replies
  • 19516 views
Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

DEEZER CATALOGUE - something is missing :mag_right:

We're really sorry to know the tracks you love isn't on Deezer. Not all artists and rights' holders choose to add their music on our platform. We always respect their wishes so some music isn't available or might be temporarily removed. 

Some of the reasons for this are: 

RIGHTS' HOLDERS :microphone:

If an artist has a large discography with different rights' holders controlling different albums you can sometimes find gaps in the catalogue - if a certain rights' holder hasn't yet agreed to allow the music they control to be streamed online.

TERRITORY :globe_with_meridians:

Streaming rights are also defined by territory - country, region, location. The tracks that appear in the search box when you're looking for music are the songs that are available in all territories. In a small number of cases, a user in a different country may not have access to different tracks so an "unavailable in your country" message appears when they try to listen to it. 

SO WHAT SHOULD I DO? :weary:

We're constantly updating and re-negotiating our agreements with rights' holders and thousands of tracks are added to our catalogue every single week.

You can try a couple of things:

  • Add your MP3 collection to Deezer :calling:
  • Contact the artist via their social media channels and request for the tracks/albums to be added to Deezer, we take care of the rest :nerd:

 

    594 replies

    Show previous replies
    Alfredo.Deezer
    Community Manager
    Alfredo.Deezer
    Community Manager
    January 17, 2022

    Hello @qrkadiy 

    Thank you for highlighting this to us!

    Our music acquisition is negotiated between artists & right-holders and we are trying our best to get your favourite music to Deezer.

    Don't forget that if you have an active subscription you can upload the song to your own mp3 section on Deezer and then you can add it to playlists. The step by step guide is here.

    Thanks :) 

    Guitar Hero
    maiwatson
    Guitar Hero
    February 1, 2022

    I’ve just moved over from Spotify to Deezer and one of my fave bands music couldn’t be moved over because they’re not on Deezer, but they’re on Spotify, and YouTube. Any chance you can reach out to the band to see if they’ll allow Deezer to play their music?

    Thanks,

    Mai

    Roadie
    eswa86
    Roadie
    February 1, 2022

    Can you please add Angus and Julia Stone - Down The Way to Deezer in my/all countries? It is so strange that that one isn’t available for streaming for so many years now. It is on all the other services, all of their other albums are available, and this one is not really a rare record…

    You seem to have it but it’s not available in my country (NL/SWE) for some reason:

    Down the Way - Angus & Julia Stone - Deezer

    Can you please look in to this?

    Thanks

    Erik

    Alfredo.Deezer
    Community Manager
    Alfredo.Deezer
    Community Manager
    February 1, 2022

    Hi @eswa86 @maiwatson 

    Thank you for your support. We will look into it,

    Don’t forget that you can also fill out this form online to suggest your favourite music to Deezer :tada:

      Guitar Hero
      maiwatson
      Guitar Hero
      February 1, 2022

      Hi @eswa86 @maiwatson 

      Thank you for your support. We will look into it,

      Don’t forget that you can also fill out this form online to suggest your favourite music to Deezer :tada:

      Thank you! I’ve filled out the form. I was looking for that form on line but couldn’t find it, so thank you!  I’ve also sent the band’s management company an email request, but who knows if they’ll see it.

        Roadie
        jones_774
        Roadie
        February 4, 2022

        Can you add the Explicit version of Yung Pooda - Forever Tippin?

        Alfredo.Deezer
        Community Manager
        Alfredo.Deezer
        Community Manager
        February 4, 2022

        Hey @jones_774 

        Please fill out this form online with the name of the song/album to be added to Deezer,

        Thanks ;)

        Rising Star
        golexa
        Rising Star
        February 5, 2022

        Hey @jones_774 

        Please fill out this form online with the name of the song/album to be added to Deezer,

        Thanks ;)

        last time i used this it was like a blackhole,i mean the cd i asked has been added,but i never received an email that it actually happened

        Guitar Hero
        Dubois
        Guitar Hero
        February 9, 2022

        I was surprised that the catalog of legendary prog rock band Rush is not available in it’s entirety on Deezer. I can only find more recent release (or release) but there are big gaps. All other major streaming services feature the whole catalgog. I do like to hace acces to album from my youth…

         

         

        Yula
        Deezer Staff
        Yula
        Deezer Staff
        February 10, 2022

        Hey @Dubois, from what country are you streaming, what album are you missing ?

         

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