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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
July 11, 2020
Guide

Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

  • July 11, 2020
  • 594 replies
  • 19516 views
Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

DEEZER CATALOGUE - something is missing :mag_right:

We're really sorry to know the tracks you love isn't on Deezer. Not all artists and rights' holders choose to add their music on our platform. We always respect their wishes so some music isn't available or might be temporarily removed. 

Some of the reasons for this are: 

RIGHTS' HOLDERS :microphone:

If an artist has a large discography with different rights' holders controlling different albums you can sometimes find gaps in the catalogue - if a certain rights' holder hasn't yet agreed to allow the music they control to be streamed online.

TERRITORY :globe_with_meridians:

Streaming rights are also defined by territory - country, region, location. The tracks that appear in the search box when you're looking for music are the songs that are available in all territories. In a small number of cases, a user in a different country may not have access to different tracks so an "unavailable in your country" message appears when they try to listen to it. 

SO WHAT SHOULD I DO? :weary:

We're constantly updating and re-negotiating our agreements with rights' holders and thousands of tracks are added to our catalogue every single week.

You can try a couple of things:

  • Add your MP3 collection to Deezer :calling:
  • Contact the artist via their social media channels and request for the tracks/albums to be added to Deezer, we take care of the rest :nerd:

 

    594 replies

    Show previous replies
    Yula
    Deezer Staff
    Yula
    Deezer Staff
    November 14, 2021

    if you didn’t noticed also mari hamada just out of nowhere

    Hey, it’s not as we do not notice them or ignore them, it’s the artist and their label who decide where to distribute their music. 

    I will pass on your suggestions to the catalogue team, thank you! 

    (She/her) add your pronouns to your signature!
    Roadie
    Gunther Scheirlinckx
    Roadie
    November 14, 2021

    Where is the album ‘Czerny : Etudes de méchanisme’, played by Meiko Miyazawa gone too ? I has always been on Deezer, but now I can’t find it anymore ?

    Yula
    Deezer Staff
    Yula
    Deezer Staff
    November 15, 2021

    Where is the album ‘Czerny : Etudes de méchanisme’, played by Meiko Miyazawa gone too ? I has always been on Deezer, but now I can’t find it anymore ?

    Hey Gunther, I moved your comment here, it is probably a right’s holder issue. Try looking for it in a but, it might be back :) 

    (She/her) add your pronouns to your signature!
    Roadie
    innerstate
    Roadie
    November 21, 2021

    Hi, 

    please add more albums of psybient artist Shulman:

    In search of a meaningful moment

    Random Thoughts

    Endless rhythms of the beatless heart

    Those were recorded on Aleph Zero Records. And you have already one album on the profile. 
    It would be a really nice gift to all the fans! 😇

    thanks!! 💫

      Roadie
      radialmonster
      Roadie
      November 22, 2021

      Hi, the artist Koan has a few missing albums called

      Fiction

      The Fables of Belovodye

       

      A single called

      Big Blue Mix

       

      There are several albums listed as this artist but they are not this artist. i’ll report these via the report button.

      thanks

        Yula
        Deezer Staff
        Yula
        Deezer Staff
        November 23, 2021

        Hey @innerstate and @radialmonster, it’s the artist and their label that decides where to deliver their music, it does not depend solely on us :pensive:

        Thanks for reporting any album badly placed!

        (She/her) add your pronouns to your signature!
        JJST
        Rising Star
        JJST
        Rising Star
        November 23, 2021

        I’ve noticed that Korean rock bands from FNC Entertainment like CNBlue, N. Flying, and FT Island are missing several Korean albums or all of them (in the case of FT Island). There are a lot of Japanese live albums for all these bands, which is appreciated, but their Korean catalog is the main one and other services have these albums, which I find weird.

        It’d be great to have their catalog of music. These are important rock bands from South Korea.

        Jaime.Deezer
        Community Manager
        Jaime.DeezerAuthor
        Community Manager
        November 25, 2021

        Hey @sully when something does not appear, it might be because the rights are still under negotiations.
        If it is not in our platform yet, you can always upload it as Mp3 following the steps on this link: https://support.deezer.com/hc/en-gb/articles/115004221605-Uploading-MP3s-to-Deezer
        Thanks

        Roadie
        Gunz
        Roadie
        November 26, 2021

        pls add IU’s Love poem album here 

        Roadie
        Satyroid
        Roadie
        November 27, 2021

        Hello Deezer people!

        My request is for the Original Motion Picture Score of the film Interview with the Vampire by composer Elliot Goldenthal , from Geffen Records.

        It would be amazing if you could find some way to add it!

        Regards,

        Alex

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