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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
July 11, 2020
Guide

Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

  • July 11, 2020
  • 594 replies
  • 19516 views
Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

DEEZER CATALOGUE - something is missing :mag_right:

We're really sorry to know the tracks you love isn't on Deezer. Not all artists and rights' holders choose to add their music on our platform. We always respect their wishes so some music isn't available or might be temporarily removed. 

Some of the reasons for this are: 

RIGHTS' HOLDERS :microphone:

If an artist has a large discography with different rights' holders controlling different albums you can sometimes find gaps in the catalogue - if a certain rights' holder hasn't yet agreed to allow the music they control to be streamed online.

TERRITORY :globe_with_meridians:

Streaming rights are also defined by territory - country, region, location. The tracks that appear in the search box when you're looking for music are the songs that are available in all territories. In a small number of cases, a user in a different country may not have access to different tracks so an "unavailable in your country" message appears when they try to listen to it. 

SO WHAT SHOULD I DO? :weary:

We're constantly updating and re-negotiating our agreements with rights' holders and thousands of tracks are added to our catalogue every single week.

You can try a couple of things:

  • Add your MP3 collection to Deezer :calling:
  • Contact the artist via their social media channels and request for the tracks/albums to be added to Deezer, we take care of the rest :nerd:

 

    594 replies

    Show previous replies
    Obstinate
    Roadie
    Obstinate
    Roadie
    October 31, 2021

    Is there any chance of having Skinnyman’s UKHH classic back? I’m pretty certain Council Estate of Mind used to be available. I have it on both Spotify and Tidal, however the album page after a quick Google search says it’s not available on Deezer in my country, the UK. :thinking:

     

     

    https://deezer.page.link/A3PspAuUe7eGhz2d7

    Ultimate Superstar
    hpguru
    Ultimate Superstar
    October 31, 2021

    HI @Rive Gauche I understand. But those bands or artists need to approach Deezer in order to include any missing album. 

    and how these artists are going to reach deezer?by flying?

    Label can decide on which shops music is available. They can for example exclude Deezer or low quality mp3 shops. It’s really something we can’t do. We either inform Deezer or find it elsewhere.

    Roadie
    FaysalZouay
    November 4, 2021

    Dear sir, madam,

     

    Unfortunately we do miss complete albums and songs of the formation PNL / PNL World.

    Could you tell us what the reason is? Are there any ideas to make these albums/songs available in Deezer. I am based in The Netherlands

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAuthor
    Community Manager
    November 4, 2021

    Hey @FaysalZouay please check the info above in this page in order to understand why a song/album might be missing and what you can do about it.
    Thanks :)

    Roadie
    FaysalZouay
    November 4, 2021

    Hey @FaysalZouay please check the info above in this page in order to understand why a song/album might be missing and what you can do about it.
    Thanks :)

    Hey @Jaime., thanks for your message. The only thing is, there are several already on Deezer. Why not the others tracks (of the same label). 
    Yours ;)

     

    Rising Star
    golexa
    Rising Star
    November 6, 2021

    Please add tiara à japanese artist, like everybody else has her, and sorry I can't contact neither her company nor herself, actually you have a tiara but she is Indonesian

    Roadie
    Remco de Winter
    November 11, 2021

    I noticed Snow Crystal by Babalos isn’t on Deezer although it is on spotify, has anyone an idea why?

    Yula
    Deezer Staff
    Yula
    Deezer Staff
    November 12, 2021

    Hey @golexa and @Remco de Winter, ultimately it’s the artist an its label/distributor that decide where to distribute their music. But if you have their music in mp3 format you can add it to your library. 

     

     

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    Rising Star
    golexa
    Rising Star
    November 13, 2021

    Hey @golexa and @Remco de Winter, ultimately it’s the artist an its label/distributor that decide where to distribute their music. But if you have their music in mp3 format you can add it to your library. 

     

     

    sorry i don’t have a premium account to add their music,and by adding her to my library that wont solve the problem that tiara is not available to deezer

    Rising Star
    golexa
    Rising Star
    November 13, 2021

    if you didn’t noticed also mari hamada just out of nowhere

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