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▶ REPORT HERE: Error in a track/song/album

Forum|Forum|8 years ago
April 1, 2018
397 replies
7603 views

Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

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Jarosław Pietruszka

Rising Star

https://www.deezer.com/pl/album/14764791

The last song of the album is incorrectly at the beginning of this album on Deezer. So all songs are displaced by one position and all songs titles are wrong.

https://www.discogs.com/master/495480-Stuck-Mojo-The-Great-Revival

Deezer Staff

Thank you so much @Jarosław Pietruszka!

I have requested a redelivery of the album.

(She/her) add your pronouns to your signature!

Guitar Hero

Error in song

https://deezer.page.link/zjMcq8FMbxkBBjBp6

Guitar Hero

https://deezer.page.link/h9kc36aE7cXLWe1BA

The song Selfish Love by Mabel has a glitch in it at the 1:35 mark. It skips to later in the song with an audible corruption in the track.

Deezer Staff

Hello @Debbie Facey!

What is the error?

(She/her) add your pronouns to your signature!

Deezer Staff

Thank you @itsthejoker!

I have reported the error and asked for re-distribution!

(She/her) add your pronouns to your signature!

Guitar Hero

The whole song sounds distorted

Guitar Hero

Hello @Debbie Facey!

What is the error?

The whole song sounds distorted

Deezer Staff

Hello @Debbie Facey!

What is the error?

The whole song sounds distorted

It does not sound distorted on my laptop or mobile. The issue is probably linked to your device, can you try claring cache? Let me know if the issue continues!

(She/her) add your pronouns to your signature!

Guitar Hero

Hello @Debbie Facey!

What is the error?

The whole song sounds distorted

It does not sound distorted on my laptop or mobile. The issue is probably linked to your device, can you try claring cache? Let me know if the issue continues!

Clearing the cache did not help. But I realize the song plays OK on other device and in the browser. Will I need to clear data in addition to cache. Does this mean I will have to redownload my library?

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