Skip to main content
One Hit Wonder
Plukfisk25
One Hit Wonder
Apr 1, 2018 6:35 PM UTC
report

▶ REPORT HERE: Error in a track/song/album

Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

    397 replies

    Show previous replies
    Yula
    Deezer Staff
    Yula
    Deezer Staff
    Mar 24, 2022 3:57 PM UTC
    1. Ari Rasilainen - Sibelius Kullervo - deezer.com/us/album/4094311
      There is no music to stream.
    2. Petri Sakari - Sibelius Suites - deezer.com/us/album/13934722
      Tracks 1 - 9 have the wrong music. Actually Mendelssohn Overtures in Edward Gardner’s recording.

    Thank you so much for this, I have asked for re deliveries. 

    (She/her) add your pronouns to your signature!
    Yula
    Deezer Staff
    Yula
    Deezer Staff
    Mar 24, 2022 4:03 PM UTC

    Hey @poltroon, can you please send me the link of the album? 

     

    (She/her) add your pronouns to your signature!
    Guitar Hero
    poltroon
    Guitar Hero
    Mar 24, 2022 9:59 PM UTC

    Hey @poltroon, can you please send me the link of the album? 

     

    Hi @Yulia 

    www.deezer.com/en/album/6350072

    Yula
    Deezer Staff
    Yula
    Deezer Staff
    Mar 25, 2022 1:26 PM UTC

    Hey @poltroon! 

    I checked on other streaming platforms and except Apple Music, we all have Moon Debris as the first one. 

    So the record label has been sending it like this,

    but I checked on discogs too and seems like “Compassion I” is the first song, 

    I have reported this for you! 

    Thank you. 

    (She/her) add your pronouns to your signature!
    Roadie
    Trongdao294
    Roadie
    Mar 27, 2022 1:06 AM UTC

    Excuse me, i think that this album doesn't work properly bc it's hard to find and play it, but the songs are not broken, i can play it when i add it to favorites list. Is it an error. Can you check it? Thank you!

     

    Roadie
    LaughingListener
    Roadie
    Mar 28, 2022 10:30 AM UTC

    Hello,

     

    This song

    worked fine, and I had it added to a playlist for quite a while. It now links to a completely different track from an unrelated band or artist. (Shazam identified it as Dirty Love by The Walkmen). This happens when I use the android app, and on PC.

    Is there a fix for this?

    Roadie
    Knud Rasmussen
    Roadie
    Apr 3, 2022 11:28 PM UTC

    https://deezer.page.link/H9HiMfhaSnGyfese8 Franz Joseph Haydn Symphony no. 26 jumps all over the place after 2:00

     

     

     

     

    Yula
    Deezer Staff
    Yula
    Deezer Staff
    Apr 4, 2022 3:41 PM UTC

    Hello @Trongdao294! The problem with that album is that it is only available in Vietnam, that’s why it does not appear on the search bar :) 

    (She/her) add your pronouns to your signature!
    Yula
    Deezer Staff
    Yula
    Deezer Staff
    Apr 4, 2022 3:44 PM UTC

    Hey @Plukfisk25, do the tracks jump on all devices? 

    Sometimes you can solve the issue by simply by deleting the cache memory of your mobile!

    (She/her) add your pronouns to your signature!
    Yula
    Deezer Staff
    Yula
    Deezer Staff
    Apr 4, 2022 3:51 PM UTC

    Hey there @Knud Rasmussen, Thank you for reporting this, I have asked for a re delivery of the track! 

    (She/her) add your pronouns to your signature!
    Show more replies
    TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement