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One Hit Wonder
April 1, 2018
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▶ REPORT HERE: Error in a track/song/album

  • April 1, 2018
  • 397 replies
  • 7603 views
Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

397 replies

Rising Star
October 7, 2021

Hello @GrooveStranger 

Thank you for reporting this.

We have reviewed the track no. 16 - Streets Of New York (feat. Nas & Rakim) on the Deezer Catalogue but unfortunately is unavailable at the moment, I am afraid.

Sorry for the inconvenience caused :musical_note:

Thanks for checking. Weird that just one track isforbidden but that’s showbiz I guess. 

Alfredo.Deezer
Community Manager
Community Manager
October 11, 2021

Hello @Napz 

Thank you for reporting this.

Could you please share the URL of your song on Deezer, please? That way we will be able to track it down and make a new artist profile for you.

Thanks! :nerd:

Guitar Hero
October 15, 2021

Hello @ElOrenz 

Thanks for that!

We have requested a re-encoding of the entire album ‘Linea Gotica’, so the song should be OK after a couple of hours, after the process is done.

Let us know if you in case you still get that glitching, please.

:bulb:

 

Hi @Alfredo.

unfortunately, I seem to still get the glitching. I can replicate the exact same issue on two different devices (laptop and android phone). I also tried to cancel data on the android app, but the issue is still present

Jaime.Deezer
Community Manager
Community Manager
October 17, 2021

Hi @ElOrenz can you please let us know the exact part of the track where you get the glitch in order to try to reproduce it here on different devices, as I can’t notice anything wrong on our side at the moment.
Thanks :)

Guitar Hero
October 17, 2021

Hi @Jaime. !

I can ear a glitch at 0.15, one at 0.20, one at 1.02 one at 2.36, a few ones in sequence between 2.40 and 2.50 (they are small bursts of white noise, like cracks, that I don't think should be there). I can reproduce the same issue both on Android app (after clearing cache and data, uninstalling and reinstalling) and on windows app

I'm playing song @320kbps

Alfredo.Deezer
Community Manager
Community Manager
October 17, 2021

Hello @ElOrenz 

We have detected a few glitches on the song, playing it on our Deezer desktop app. 

We will request a new re encoding of the tune/album so hopefully this can be done very soon.

Sorry for the inconvenience caused :musical_note:

Guitar Hero
November 6, 2021

Every track is/gets duplicated on this album:

https://www.deezer.com/en/album/98995 (The Inner Mounting Flame by Mahavishnu Orchestra)

The duplication is visible in the album page of the Android app. In the desktop and web app it looks correct.

When the album is added to queue or playlist the duplication happens in Android and still both in the desktop and web app.

It looks like the issue could be related to way the "featuring artist" is incorrectly listed.

ps. Could be a system-side bug instead? I don't remember this problem occurring on any other album.

 

Album view in Android:

Queue view in Android:

 

JohnyV3
Hitmaker
Hitmaker
November 10, 2021

https://deezer.page.link/VRPZJzhhBTGtcXsM8

This track is totally broken on 1:34 to 1:56, no sound.

Yula
Deezer Staff
Deezer Staff
November 11, 2021

Hey there @iconoclastic :v_tone3: The display error is fixed on Android :) Thanks for reporting it. 

 

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Yula
Deezer Staff
Deezer Staff
November 11, 2021

https://deezer.page.link/VRPZJzhhBTGtcXsM8

This track is totally broken on 1:34 to 1:56, no sound.

Hey @JohnyV3 yes I tested it and indeed you are right, I have requested a redelivery. 

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