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One Hit Wonder
April 1, 2018
report

▶ REPORT HERE: Error in a track/song/album

  • April 1, 2018
  • 397 replies
  • 7601 views
Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

397 replies

Ana.
Ultimate Superstar
Ultimate Superstar
April 2, 2018
Hi there, I've checked here and it seems fine (good U2 throwback btw 🙌) so maybe it was something when the songs were loaded on your device. Try clearing the cache and giving it another go and it should work.
Roadie
May 24, 2018
Can anybody tell me how do I report a song to be fixed? It jumps from half the song until almost the end. Thanks!
Anja
Deezer Staff
Deezer Staff
May 25, 2018
Hi Mario, can you give us the name of or the link to the song? We're happy to check 🙂
Roadie
December 7, 2018
Hello,

Same problem.
It could be interesting to have a link to easyly give an error in album, artist or track naming.

For exemple, in deezer we can find two different artists :
Elephant sessions and The Elephant sessions
But there is only one good name : Elephant Sessions
https://fr.wikipedia.org/wiki/Elephant_Sessions

So you have to merge both without forgotten Fans number.
Rafael.
Ultimate Superstar
Ultimate Superstar
December 12, 2018
Hello,

Same problem.
It could be interesting to have a link to easyly give an error in album, artist or track naming.

For exemple, in deezer we can find two different artists :
Elephant sessions and The Elephant sessions
But there is only one good name : Elephant Sessions
https://fr.wikipedia.org/wiki/Elephant_Sessions

So you have to merge both without forgotten Fans number.


Thanks for letting us know!!! I asked the right department to have a look and merge the profiles 😉
bluezzbastardzz
Superuser
Superuser
January 19, 2019
What is the best/official/preferred/fastest way to report broken tracks, this thread or a support form?

I have found one in Solti's recording of Mahler's Symphony No. 8, it is the first track of the second part which does not start at all, gives me an error popup right away. Interestingly this only happens in HiFi mode, with audio quality at 320kbps MP3 the track plays fine, so only the FLAC file seems to be broken:

https://www.deezer.com/track/2147894

All other tracks on that album play fine in HiFi mode in the desktop app.

Another one is Peter Gabriel's "Of These, Hope" from the "Passion" soundtrack, same problem with HiFi version stopping in the middle with an error message vs. 320kbps playing flawlessly :

https://www.deezer.com/track/541118432
ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, live album on Deezer, last.fm/user/hjbardenhagen)
Roadie
January 22, 2019
Something wrong with the album.
There was time, when all songs was planning.
But now pop up error window
http://www.deezer.com/album/9710680

Roadie
January 27, 2019
Hi
I would like to report an error in the track Blind by Prettymuch. The first 20 seconds of the song plays but then it repeats the first 20 seconds directly after that, and cuts out 20 seconds of the song later on. Would really appreciate if you could correct this malfunction as soon as possible.
Thank you
Roadie
February 7, 2019
Songs by the artist LÉON ( https://www.deezer.com/en/artist/8005464 ) are being incorrectly added to a different artist page leon (https://www.deezer.com/en/artist/145724).

https://www.deezer.com/track/624591372?utm_source=deezer&utm_content=track-624591372&utm_term=572569027_1549564674&utm_medium=web
and
https://www.deezer.com/track/612899142?utm_source=deezer&utm_content=track-612899142&utm_term=572569027_1549564695&utm_medium=web

These tracks should not be listed under this artist
Guitar Hero
March 4, 2019
This track is broken big time. It's supposed to be Beethoven but at the start of the track and halfway through there are completely different music or sounds. Makes one wonder how it was even produced in the first place to cause this???
https://www.deezer.com/en/track/76000683