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Error in a track? Report here!


Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)
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Best answer by Ana. 2 April 2018, 10:22

Hi there, I've checked here and it seems fine (good U2 throwback btw 🙌) so maybe it was something when the songs were loaded on your device. Try clearing the cache and giving it another go and it should work.

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12 replies

Userlevel 7
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Hi there, I've checked here and it seems fine (good U2 throwback btw 🙌) so maybe it was something when the songs were loaded on your device. Try clearing the cache and giving it another go and it should work.
Can anybody tell me how do I report a song to be fixed? It jumps from half the song until almost the end. Thanks!
Userlevel 7
Badge +7
Hi Mario, can you give us the name of or the link to the song? We're happy to check 🙂
Hello,

Same problem.
It could be interesting to have a link to easyly give an error in album, artist or track naming.

For exemple, in deezer we can find two different artists :
Elephant sessions and The Elephant sessions
But there is only one good name : Elephant Sessions
https://fr.wikipedia.org/wiki/Elephant_Sessions

So you have to merge both without forgotten Fans number.
Userlevel 7
Badge +6
Hello,

Same problem.
It could be interesting to have a link to easyly give an error in album, artist or track naming.

For exemple, in deezer we can find two different artists :
Elephant sessions and The Elephant sessions
But there is only one good name : Elephant Sessions
https://fr.wikipedia.org/wiki/Elephant_Sessions

So you have to merge both without forgotten Fans number.


Thanks for letting us know!!! I asked the right department to have a look and merge the profiles 😉
Userlevel 6
Badge +5
What is the best/official/preferred/fastest way to report broken tracks, this thread or a support form?

I have found one in Solti's recording of Mahler's Symphony No. 8, it is the first track of the second part which does not start at all, gives me an error popup right away. Interestingly this only happens in HiFi mode, with audio quality at 320kbps MP3 the track plays fine, so only the FLAC file seems to be broken:

https://www.deezer.com/track/2147894

All other tracks on that album play fine in HiFi mode in the desktop app.

Another one is Peter Gabriel's "Of These, Hope" from the "Passion" soundtrack, same problem with HiFi version stopping in the middle with an error message vs. 320kbps playing flawlessly :

https://www.deezer.com/track/541118432
Something wrong with the album.
There was time, when all songs was planning.
But now pop up error window
http://www.deezer.com/album/9710680

Hi
I would like to report an error in the track Blind by Prettymuch. The first 20 seconds of the song plays but then it repeats the first 20 seconds directly after that, and cuts out 20 seconds of the song later on. Would really appreciate if you could correct this malfunction as soon as possible.
Thank you
Songs by the artist LÉON ( https://www.deezer.com/en/artist/8005464 ) are being incorrectly added to a different artist page leon (https://www.deezer.com/en/artist/145724).

https://www.deezer.com/track/624591372?utm_source=deezer&utm_content=track-624591372&utm_term=572569027_1549564674&utm_medium=web
and
https://www.deezer.com/track/612899142?utm_source=deezer&utm_content=track-612899142&utm_term=572569027_1549564695&utm_medium=web

These tracks should not be listed under this artist
Userlevel 4
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This track is broken big time. It's supposed to be Beethoven but at the start of the track and halfway through there are completely different music or sounds. Makes one wonder how it was even produced in the first place to cause this???
https://www.deezer.com/en/track/76000683
There's an audio error in the last 25 seconds of the song Dodji by Knock Out. It's all jumbled up and makes my ears hurt. I reported the error several times on the PC application (because Android app doesn't have that option) more than 10 days ago. And no, my audio file isn't broken, I redownloaded it and the song is still broken.
Come Together song by Gary Clark Jr. Song skips at 1:25.

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