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Deezer app keeps forgetting my account details and its window position/size settings

  • February 8, 2020
  • 9 replies
  • 100 views

This happens every 2 weeks or so, it’s so frustrating! Does it reset all user settings after each update or something?

 

Platform: Windows 10

9 replies

Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14342 replies
  • February 22, 2020

Hi @serjio 

Apologies for not picking up with your topic earlier - have you tried reinstalling the app? Please try to update to our latest version 4.18.50 if you haven't done so and let me know if still have any problems :thumbsup_tone2:


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  • Lover
  • 18 replies
  • April 18, 2020

@Rudi have you tried fixing the app so that it doesn’t randomly forget our passwords?

 

I’m currently on 4.19.10, and as far as I can tell each time it auto-updates it forgets my login details. I authenticate using email and password.


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14342 replies
  • April 20, 2020

You're right @vladnc 

Our devs are still working on this, please bear with us a while longer :pray_tone2:


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  • Lover
  • 18 replies
  • May 7, 2020

Updated to 4.19.20, it happened again.


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14342 replies
  • May 9, 2020

Yes, that version isn't ready to fix the problem yet @vladnc - but we haven't stopped working on this. We won't until we get it sorted, that's our guarantee :pray_tone2:


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  • Lover
  • 18 replies
  • May 23, 2020

OK. Thanks.


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  • Lover
  • 18 replies
  • June 12, 2020

After the latest update it asked me to login again. After clicking on the “log in” option it opened a page in a browser, which checked my login, then took me back to the app, and I was authenticated without having to enter a password.

 

While this is still not ideal, it’s much better than the previous behavior. I can live with this. Thanks for improving the app.

 


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14342 replies
  • June 13, 2020

Thanks for waiting for our solution, we've had to act quickly to at least ensure you don't have annoying captchas to deal with @vladnc you're feedback is very important!


  • Tiny Dancer
  • 1 reply
  • April 22, 2022

Why does Deezer keep login me out

 


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