Guitar Hero

Yamaha Musiccast and Deezer connection problem

26 replies
1070 views

Hi,

Since a month i've got troubles with Deezer and MusicCast via the Yamaha RX-A4A over and over again. The problem is that after a song or 2 or 3 Deezer stops playing music, also searching in my favorites does not work. Besides that a lot of times "no music" or that i'm not logged in anymore. This is becoming very annoying. I've read several forum topics but none of them gives me an solution. The weird part is sometimes it works again for serval hours, but it is not a specific time or day you can pin point.

What i've tried:

- Removing the MusicCast app from my Android (version 14) phone and reinstall the app (tested multiple phones) (version 5.70)

- Resetting the Deezer password

- Factory reset Yamaha RX-A4A

- Restarting network modem and router

- Setup a static IP address in the router for the Yamaha

- Turning off battery management in the MusicCast app

- Updating the Yamaha receiver with the latest firmware (2.03/3.14)

None of them did the trick.

Hope someone from support has an solution!

Thanks in advance for your time,

Regards, Jeroen

F

Faethor_Ferenczy

Roadie

Having the same issue. Did all the same things you did! Contacted tech support. This happens every few weeks. This happens on both android and iPhone. Deezer plays fine in my car so it is definitely a musiccast deezer sync issue. I may have to switch streaming services If this doesn't get resolved soon. Its very frustrating to have to keep opening support tickets. As im typing this, it just stopped again.

M

Michal2000

Rising Star

Same here. How many times...:(

J

JeroenKAuthor

Guitar Hero

And here we are, again not working. I've contacted also Yamaha support and they told me to go to an service center 100km away from where I live to look at the issue. I've told them this isn't a hardware issue but something between Deezer and MusicCast in my opinion. After that silence from support.

F

Faethor_Ferenczy

Roadie

Just got off the phone with Yamaha. According to them Deezer, Tidal and Amazon were having issues since Monday. They say they opened up a ticket for me and will notify me when it is resolved. Very frustrating. I can play one song then i have to reboot app to play another.

Leonídia.Deezer

Community Manager

Hello @Faethor_Ferenczy @Michal2000 @JeroenK thanks for your posts and sorry to hear that there is this ups and downs when using Deezer via Musiccast.

Indeed, as I just mentioned in another thread here seems to exist some latency in the integration, resulting on longer periods of loading, error messages.

I was about to ask if the issue was happening on iOS and Android devices, but according to @Faethor_Ferenczy it occurs in both OS.

So maybe I am not correct, but sounds like not device related but more on Musiccast or Deezer integration.

Shared all these inputs to our developers to see if we can investigate on our side or alternatively if we can raise an incident near Yamaha.

When I get some relevant updates, I will update you all.

M

Michal2000

Rising Star

I want to sell my nps303 and buy wiim pro

Im just tired of this sh...

J

JeroenKAuthor

Guitar Hero

Hello @Faethor_Ferenczy @Michal2000 @JeroenK thanks for your posts and sorry to hear that there is this ups and downs when using Deezer via Musiccast.

Indeed, as I just mentioned in another thread here seems to exist some latency in the integration, resulting on longer periods of loading, error messages.

I was about to ask if the issue was happening on iOS and Android devices, but according to @Faethor_Ferenczy it occurs in both OS.

So maybe I am not correct, but sounds like not device related but more on Musiccast or Deezer integration.

Shared all these inputs to our developers to see if we can investigate on our side or alternatively if we can raise an incident near Yamaha.

When I get some relevant updates, I will update you all.

Hi Leonídia,

Thank you for the response, I hope this will be fixed very soon. Today I've updated the MusicCast app to version 5.8 but didn't try it yet. Wil check this evening and let you know my findings.

- Jeroen