Guitar Hero

Yamaha Musiccast and Deezer connection problem

Forum|Forum|2 years ago
July 29, 2024
26 replies
1056 views

Hi,

Since a month i've got troubles with Deezer and MusicCast via the Yamaha RX-A4A over and over again. The problem is that after a song or 2 or 3 Deezer stops playing music, also searching in my favorites does not work. Besides that a lot of times "no music" or that i'm not logged in anymore. This is becoming very annoying. I've read several forum topics but none of them gives me an solution. The weird part is sometimes it works again for serval hours, but it is not a specific time or day you can pin point.

What i've tried:

- Removing the MusicCast app from my Android (version 14) phone and reinstall the app (tested multiple phones) (version 5.70)

- Resetting the Deezer password

- Factory reset Yamaha RX-A4A

- Restarting network modem and router

- Setup a static IP address in the router for the Yamaha

- Turning off battery management in the MusicCast app

- Updating the Yamaha receiver with the latest firmware (2.03/3.14)

None of them did the trick.

Hope someone from support has an solution!

Thanks in advance for your time,

Regards, Jeroen

Show previous replies

J

JeroenKAuthor

Guitar Hero

Here in the Netherlands, no worky. I'm getting an 'access error'.

Leonídia.Deezer

Community Manager

Hi @JeroenK @Michal2000 @Faethor_Ferenczy as mentioned in my previous message, I’ve shared all your feedback with our developers, and they are still investigating the issue.

I’ll keep you updated as soon as I receive any feedback from our technical team.

Thank you for your patience, and I sorry for any inconvenience this has caused.

J

JeroenKAuthor

Guitar Hero

Hi @Leonídia.Deezer , thanks for the feedback. It looks a lot more stable these last days besides some suddenly logged out sessions. Hope that the technical team will fix everything so we can enjoy careless nice music 😀

Can you keep us posted when issue has been solved by the technical team. Also it would be nice to share some information about what they have done to solve this issue. Would be highly appreciated!

Thanks!

M

Michal2000

Rising Star

Hello all,

A few days has passed, nothing wrong till now :)

I would also want to know what had to be done to solve this. It would help for the future problems;)

Greetz!

B

bazancik

Guitar Hero

same here - 10-30 seconds of play, then stops.
did not change anything in my set up. remember the issue from a couple of years back. definitely Musicast/Yamaha and Deezer issue.
also thinking of switching to something that works - tired.

M

Michal2000

Rising Star

same here - 10-30 seconds of play, then stops.
did not change anything in my set up. remember the issue from a couple of years back. definitely Musicast/Yamaha and Deezer issue.
also thinking of switching to something that works - tired.

Im on holiday right now, so cant check it by my side. Wrócę w sobotę i dam znaka

B

bazancik

Guitar Hero

getting worse… the question is: jump Deezer or jump Yamaha.

or time to change both cos it’s not working...

J

JeroenKAuthor

Guitar Hero

Hello,

Unfortunately the problem with connecting to Deezer through Yamaha MusicCast and the Advantage A4A his back again. After trying to log out and in again, I can't even login anymore. @Leonídia.Deezer can you please take a look at this and let this problem be fixed again?

Thanks,

Regards, Jeroen

M

Michal2000

Rising Star

Same here, does not work since morning today

D

dmfinlayson

Roadie

I am also having this problem with Deezer on Musiccast. Deezer works fine on the iPhone, but as of today on Deezer in Musiccast I get a login screen and an error message: “Access error, unable to register your system”. Deezer and Musiccast apps are current, as is the firmware in my Yamaha receiver and speakers.

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