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One Hit Wonder
February 4, 2022
Answered

Why does Chromecast not work?

  • February 4, 2022
  • 111 replies
  • 4400 views

I am trying to cast to my Chromecast on Nvidia Shield. It starts up and then stops with a message that someone else must be listening. There is no one else. Why doesn't casting work?

 

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Best answer by Yula

Hello everybody, unfortunately no news yet. 

Please send an email to our Support here: 

https://support.deezer.com/hc/en-gb/requests/new

They will add you to the list of affected users and you will receive an email when the problem is solved! 

 

111 replies

Yula
Deezer Staff
Deezer Staff
February 7, 2022

Hey there @Sanjeev Das

Please make sure you don’t have deezer playing on another device. 

Please change your password here: https://www.deezer.com/password/reset

Reinstall the app, and log in again with the new password. 

Cast again after these steps and let me know if the situation improves! 

(She/her) add your pronouns to your signature!
Rising Star
February 11, 2022

I have the same problem in some devices from 3 days! I don’t have deezer playing on other device.

if I play deezer on my phone, I don’t have any problems. If I try to cast on chromecast devices, I have errror!

Placido09
Hitmaker
Hitmaker
February 11, 2022

I also can't get Deezer through Chromecast, the other apps are working, something must have happened.

Crazy about music
Rising Star
February 11, 2022

Yes, i have the same situation. I use Pioneer speaker and with this device don’t work. I tried with nest hub: sometimes work, sometimes i have nest hub crash!

In my experience normally deezer with chromecast is an agony. But in the last days is worse. I think that i will change over to spotify

Guitar Hero
February 11, 2022

I have the same issue. Chromecast not working since yesterday. App is not playing on other devices. Other chromecast enabled apps work fine. Deezer, please fix this! It is obviously an app bug

Rising Star
February 11, 2022

Hello! Since yesterday we can’t connect to our Chromecast. (It is a Deezer issue because Spotify works🙁) 

We deleted the app, changed password but still nothing! 
 

 

Rising Star
February 12, 2022

This morning, Deezer Chromecast is working. From iPad to JBL soundbar.

I didn't try from Android to Pioneer speaker. 

I will try during the day

Placido09
Hitmaker
Hitmaker
February 12, 2022

Unfortunately, it still doesn't work for me, I have Android

Crazy about music
Rising Star
February 12, 2022

Still nothing here. We have a Harman Kardon Soundbar with a build in chromecast and nothing works with deezer, tried both Android and ios. Spotify works perfect. Please Deezer, fix this! 

Rising Star
February 12, 2022

I tried from Android phone to Pioneer and from Android phone to JBL soundbar. Still nothing! Don't work