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One Hit Wonder
Stine Håkonsen
One Hit Wonder
March 18, 2023

trouble playing my playlist

  • March 18, 2023
  • 3 replies
  • 46 views

I have problems playing all my playlist, it's keep loading . I have trying to download all my music, but notting happening. I have been upgrading my system. What do i do ? Please help 

 

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    3 replies

    Yula
    Deezer Staff
    Yula
    Deezer Staff
    March 20, 2023

    Hello @Stine Håkonsen, can you give us more info on the version of your app? 

    Your device and android version. Do you have a subscription? 

    Do you receive an error message? What does it say? 

     

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    One Hit Wonder
    Stine HåkonsenAuthor
    One Hit Wonder
    March 20, 2023

    Version is 7.0. 24.47

    I have a samsung tab a,  version is 8.1.0. 

    I have premium plan. I dont get a message, it's just keep loading my music, i can't play anything

    Yula
    Deezer Staff
    Yula
    Deezer Staff
    March 21, 2023

    Hey @Stine Håkonsen, 

    Could you please update your android version? 

    Also please go on the settings of the app, Data and storage, clear all. 

    Please also increase the “Space allocated for Smart Cache”. 

    Let me know how it goes!

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