The requested content is not loading. Error: MS1002

wow 10 days later and now I can play music.  support told me last week,  sorry we’ll let you know once resolved.  I got nothing.  just kept trying each day.  I’m a new user, and the first day after the trial, I get charged, and then cut off for 1/3 of the month.  Guess I'll try Tidal if this becomes re-occuring.

Hi all, If you believe this has been triggered in error, please contact our Deezer Support Team and one our agents will help with your request and review your case.
Thanks for understanding and apologies for the inconvenience

Why do you just restrict listening to music on your account without warning, I wrote to you from another account in technical support, but I did not receive a response, besides, I did not receive any warning about blocking my account. I paid the subscription fee and I want to listen to music around the clock. You are not doing anything to solve the problem, and I have not received any feedback.

My account was blocked about 10 days ago, and there are three other accounts in my family, and all of them are blocked. We wrote to the form you're talking about, but we still haven't received a response. Why don't you send any email notifications with the reasons for blocking, are they secret, or are they illegal? Since you have explained here in general terms, there are some fraudulent actions, but so far I have observed fraud on your part, since the account with the premium subscription simply does not work. Solve the problem, otherwise we will go to court.

Hello all,

Please be sure that we take this case very seriously and we review all accounts that get blocked based on suspicious behavior that don’t comply with our T&Cs.

Warnings are sent beforehand and the accounts only get blocked if we detect recurring wrong patterns.

Regards

I have already written requests to your useless feedback form several times, your tech support deliberately ignores my requests and requests from other members of my family. I sent a request from this account back on April 25 and did not receive a single response from the person, they respond to me automatically and no one solves the problem. Restore the account, as much as you can spend my time and money, I paid for access for three months, make sure that the accounts work and we can listen to music. Find my ticket number 8060998 and finally figure out the problem.

ivanberezin033 wrote:

I have already written requests to your useless feedback form several times, your tech support deliberately ignores my requests and requests from other members of my family. I sent a request from this account back on April 25 and did not receive a single response from the person, they respond to me automatically and no one solves the problem. Restore the account, as much as you can spend my time and money, I paid for access for three months, make sure that the accounts work and we can listen to music. Find my ticket number 8060998 and finally figure out the problem.

 

Thanks for your message,

But after review, I confirm your account is clearly infringing our Terms of Services and is used for illegal access to our service. It has therefore been banned.

I’ll gladly check the other members of your family.

Greg.Deezer wrote:

ivanberezin033 wrote:

I have already written requests to your useless feedback form several times, your tech support deliberately ignores my requests and requests from other members of my family. I sent a request from this account back on April 25 and did not receive a single response from the person, they respond to me automatically and no one solves the problem. Restore the account, as much as you can spend my time and money, I paid for access for three months, make sure that the accounts work and we can listen to music. Find my ticket number 8060998 and finally figure out the problem.

 

Thanks for your message,

But after review, I confirm your account is clearly infringing our Terms of Services and is used for illegal access to our service. It has therefore been banned.

I’ll gladly check the other members of your family.

Which point of the terms am I violating? in more detail, I did not receive anything by mail, and why then is your tech support silent, you say, write to tech support, but it does not respond, I have not received any notifications by mail. If my account is blocked, how about a refund account, I have paid for 3 months

Greg.Deezer wrote:

ivanberezin033 wrote:

I have already written requests to your useless feedback form several times, your tech support deliberately ignores my requests and requests from other members of my family. I sent a request from this account back on April 25 and did not receive a single response from the person, they respond to me automatically and no one solves the problem. Restore the account, as much as you can spend my time and money, I paid for access for three months, make sure that the accounts work and we can listen to music. Find my ticket number 8060998 and finally figure out the problem.

 

Thanks for your message,

But after review, I confirm your account is clearly infringing our Terms of Services and is used for illegal access to our service. It has therefore been banned.

I’ll gladly check the other members of your family.

I still insist that you specify the exact reason for the block. If the account is blocked, then why is this not explicitly stated in the account itself? Why don't I see any warnings and the exact reason, except for an incomprehensible error that doesn't tell me anything. Is this due to the fact that you have no legal grounds for blocking, except for some of your rules, about which you can't tell anything at all? I believe that you have unreasonably blocked user accounts, including mine, specify the exact reason and inform users about the blockages, by email or in the account itself, one way or another, you are disrespecting users by continuing to block without warning

Hab das gleiche Problem, habe auch keine Email bekommen, einzig nur dass ich mein Passwort zurücksetzen soll wegen ungewöhnlichen Aktivitäten weil ich VPN drin hatte weil ich im Urlaub bin. Hab jetzt gekündigt, und zahle nicht nochmal einen Monat mehr wenn ich es nicht nutzen kann. Aber hey Deezer, ihr seid der Brüller, hab jeden Monat 16,99 Euro für mein Family bezahlt. Dann kam euer Kündigungsangebot, ich kann die nächsten Monate 17,99 Euro pro Monat zahlen wenn ich bleibe. Ist doch cool oder? Nein danke verzichte, klärt eure Bugs und dreisten Sperrungen ohne Grund bevor ihr die User angeht. Das wäre mal wieder ein Fall für die Presse.