The requested content is not loading. Error: MS1002

Ooh! Let me guess. There’s some fancy new detection algorithm that involves AI.. and the AI is presenting a ton of legitimate use cases as false positives.. 

I too am like the others here. Using this service just fine for years. I actually was about to quit Spotify and completely transition to Deezer but now am locked out of everything on all my devices. We use this for our music in the lounge, when people are over, when at home, when I’m looking for music to DJ, everything. Now all of that has stopped while I wait for your support team to respond to emails, and when reading online I find out theres a huge ban wave going on with you guys blocking out thousands of your own users. 

I don’t understand, do your managers realise the experience they’re creating for their customers? “We are going to roll out a program that spies on our customers and arbitrarily punishes some of them. We hope this will bring in more money to the platform.” What a joke. Really disappointed because I thought this platform was meant to be the good alternative to Spotify, but now I see Deezer has just as little respect for it’s own customer base. 

If Deezer’s trajectory is to follow that of every other flailing service that’s saturated it’s expected market under late stage capitalism, my expectation is that these changes are the start of many increasingly punitive anti-consumer practices. As always with these companies, their primary directive will be to increase short term profits to get their CEO and board phat bonuses, and then after that make the customers happy if they can manage it. If they have to milk their consumers until the experience of their service is dogshit for most of their users, oh well! That’s a problem for next year’s executives! 

same problem here
The requested content is not loading. Error: MS1002
 

whats the work round

For all the ones affected, if you believe this error message has been triggered by mistake, please contact our Deezer Support Team and one of our agents will help with your request and review your case.
Thanks for understanding

thank you

Ive had the same loop go on with your AI assistant. how do I rectify this?

Hi ​@Tom Penny I’d suggest to ask Melodie (AI assistant) to transfer you with an agent, who will be able to help reviewing your case.
Thanks

thank you. 
 

I’ve asked it a fair few times. I’ll continue to try.  It’s just kinda goes in loops
 

I’ve requested a human agent 5 times and I’ve got this as a response 

I'm sorry to hear that you're still experiencing issues with Error: MS1002. Since you've already tried all the suggested steps, I can connect you with a human agent for further assistance. Would you like to be connected to an agent?
 

it just loops round

I understand. It might be the case that live agents were available at that time, but surely someone will follow up on your request.
Thanks for your patience and apologies for the inconvenience.

Thank you for this. Ill be patient. 
just a shame not to be able to listen to music :(

Any idea how long it should take for someone to get back to me?