Hi, Loads of songs are greyed out in favourite tracks and other playlists and sometimes even in artist pages. the only way to play them is by looking up the song and play it from the search page. the songs that are greyed out are always the same songs (for example “secret story of the swan” by “iz*one” or “whistle” by “blackpink”) even when logging in to a different account or using a different device. Some songs are playing the wrong version when i play them from my playlists. for example if i click on the korean version of “as if its your last” by “blackpink” it will actually play the japanese version intstead of the korean. the only way to play the correct version of all the songs that are playing in the wrong language is by going to the artist page and play it from the album the song is in. the weird thing is that is the exact same song as it will say that the song is in my favourites, but when i play it from the artist page the language will be correct. Most of my Mp3 files are not displaying album art anymore when i add them to my favourite tracks or other paylists. when i head over to the mp3 section i am able to see the album art tho.The reason that im puting all 3 three issues in one topic is becuase all those issues came after the same update. first i was using the beta version of the app on a android phone. downgrading the deezer app to the stable version fixed all the issues, but a few weeks ago these issues came back at the same time after an update of the stable app . downgrading the app to an older version fixes it tho.

Milan Van Laar

Hitmaker

Answered

songs are greyed out or playing wrong version/mp3's not showing album art anymore

Forum|Forum|1 year ago
January 10, 2025
57 replies
1852 views

Hi,

Loads of songs are greyed out in favourite tracks and other playlists and sometimes even in artist pages. the only way to play them is by looking up the song and play it from the search page. the songs that are greyed out are always the same songs (for example “secret story of the swan” by “iz*one” or “whistle” by “blackpink”) even when logging in to a different account or using a different device.
Some songs are playing the wrong version when i play them from my playlists. for example if i click on the korean version of “as if its your last” by “blackpink” it will actually play the japanese version intstead of the korean. the only way to play the correct version of all the songs that are playing in the wrong language is by going to the artist page and play it from the album the song is in. the weird thing is that is the exact same song as it will say that the song is in my favourites, but when i play it from the artist page the language will be correct.
Most of my Mp3 files are not displaying album art anymore when i add them to my favourite tracks or other paylists. when i head over to the mp3 section i am able to see the album art tho.

The reason that im puting all 3 three issues in one topic is becuase all those issues came after the same update. first i was using the beta version of the app on a android phone. downgrading the deezer app to the stable version fixed all the issues, but a few weeks ago these issues came back at the same time after an update of the stable app . downgrading the app to an older version fixes it tho.

Best answer by Greg.Deezer

Hello all,

The issue is on a wrong track availability status for Android in the playlist pages and it should be fully fixed early next week.

Sorry and thanks for your understanding

Show previous replies

G

Greg.Deezer

Product Team

Hello,

We're still actively working on the fix but we faced some issues in the process.

I'll keep you updated tomorrow on the status.

Thanks

N

Nekit

Roadie

I'd add that for me all grayed out songs are always available in the web/windows app in all my playlists, no issues at all. They keep becoming gray only for Android which is so weird.

C

CrustyBumbler

Guitar Hero

OK this topic seems to have current updates on this issue, I did search before posting but somehow it didn't show up!

https://en.deezercommunity.com/android-47/songs-are-greyed-out-or-playing-wrong-version-mp3-s-not-showing-album-art-anymore-80058?postid=248862#post248862

Since I can't find a way to delete, maybe this topic should be locked?

M

Marks.Gian

Rising Star

OK this topic seems to have current updates on this issue, I did search before posting but somehow it didn't show up!

https://en.deezercommunity.com/android-47/songs-are-greyed-out-or-playing-wrong-version-mp3-s-not-showing-album-art-anymore-80058?postid=248862#post248862

Since I can't find a way to delete, maybe this topic should be locked?

Thats okay, it looks like your topic got merged with ours, so its all in this thread right now, all of us have the same problem of unavailable songs on playlists

M

Marks.Gian

Rising Star

@greg_deezer

Can you give an update on this bug situation?

Also, sorry if im being too repetitive, im not trying to rush you guys, its just that i want information about the issue (and english is not my native language, hope im not being too rude)

G

Greg.DeezerAnswer

Product Team

Hello all,

The issue is on a wrong track availability status for Android in the playlist pages and it should be fully fixed early next week.

Sorry and thanks for your understanding

Milan Van LaarAuthor

Hitmaker

Hello all,

The issue is on a wrong track availability status for Android in the playlist pages and it should be fully fixed early next week.

Sorry and thanks for your understanding

Thanks you so much!

Will the mp3 bug i mentioned, where the mp3 files dont show album art in playlists also be fixed?

M

Marks.Gian

Rising Star

Hello all,

The issue is on a wrong track availability status for Android in the playlist pages and it should be fully fixed early next week.

Sorry and thanks for your understanding

Thank you!

Milan Van LaarAuthor

Hitmaker

Hello all,

The issue is on a wrong track availability status for Android in the playlist pages and it should be fully fixed early next week.

Sorry and thanks for your understanding

Hello @greg_deezer,

I'm really happy that the songs are not greyed out anymore, but unfortunately the other bugs i mentioned still exist. I'm wondering if the developers are aware of the other bugs i mentioned in this topic and if they will be fixed in the future.

G

Greg.Deezer

Product Team

Hello,

So to give you an update on this topic:

Greyed-out songs bug has been fixed on Monday but the fix needs to spread to the whole catalog so it can take some time depending on the track.
MP3 bugs with missing cover & artist is indeed a known bug but more complex to fix so we need to plan it accordingly
For the other bug with the wrong version, I’m not sure to perfectly understand it to be honest. Could you maybe start a new discussion on this and give more details to help the troubleshooting?

Thanks

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