Hi, Loads of songs are greyed out in favourite tracks and other playlists and sometimes even in artist pages. the only way to play them is by looking up the song and play it from the search page. the songs that are greyed out are always the same songs (for example “secret story of the swan” by “iz*one” or “whistle” by “blackpink”) even when logging in to a different account or using a different device. Some songs are playing the wrong version when i play them from my playlists. for example if i click on the korean version of “as if its your last” by “blackpink” it will actually play the japanese version intstead of the korean. the only way to play the correct version of all the songs that are playing in the wrong language is by going to the artist page and play it from the album the song is in. the weird thing is that is the exact same song as it will say that the song is in my favourites, but when i play it from the artist page the language will be correct. Most of my Mp3 files are not displaying album art anymore when i add them to my favourite tracks or other paylists. when i head over to the mp3 section i am able to see the album art tho.The reason that im puting all 3 three issues in one topic is becuase all those issues came after the same update. first i was using the beta version of the app on a android phone. downgrading the deezer app to the stable version fixed all the issues, but a few weeks ago these issues came back at the same time after an update of the stable app . downgrading the app to an older version fixes it tho.

Milan Van Laar

Hitmaker

Answered

songs are greyed out or playing wrong version/mp3's not showing album art anymore

Forum|Forum|1 year ago
January 10, 2025
57 replies
1852 views

Hi,

Loads of songs are greyed out in favourite tracks and other playlists and sometimes even in artist pages. the only way to play them is by looking up the song and play it from the search page. the songs that are greyed out are always the same songs (for example “secret story of the swan” by “iz*one” or “whistle” by “blackpink”) even when logging in to a different account or using a different device.
Some songs are playing the wrong version when i play them from my playlists. for example if i click on the korean version of “as if its your last” by “blackpink” it will actually play the japanese version intstead of the korean. the only way to play the correct version of all the songs that are playing in the wrong language is by going to the artist page and play it from the album the song is in. the weird thing is that is the exact same song as it will say that the song is in my favourites, but when i play it from the artist page the language will be correct.
Most of my Mp3 files are not displaying album art anymore when i add them to my favourite tracks or other paylists. when i head over to the mp3 section i am able to see the album art tho.

The reason that im puting all 3 three issues in one topic is becuase all those issues came after the same update. first i was using the beta version of the app on a android phone. downgrading the deezer app to the stable version fixed all the issues, but a few weeks ago these issues came back at the same time after an update of the stable app . downgrading the app to an older version fixes it tho.

Best answer by Greg.Deezer

Hello all,

The issue is on a wrong track availability status for Android in the playlist pages and it should be fully fixed early next week.

Sorry and thanks for your understanding

Show previous replies

awesomemac

Superuser

What if you add a few unplayable tracks to a new playlist—do they become playable then in the new playlist?

R

Randall Younglao

Guitar Hero

Hi Community,

I wanted to report that my problems have been corrected. On checking my playlists this morning, all songs are playable. If @Jaime.Deezer had anything to do with this, you have my thanks.

To answer @awesomemac question. When I had the problem any playable song added to a new playlist was not playable. I did not get the chance to try adding a tune that was not playable to a new playlist. I doubt it would of worked (educated guess) as the problem for me were the playlists in particular. All songs were playable once they were accessed outside of a playlist.

Thank You All for the support.

N

Nastasi

Guitar Hero

Hello @solman

I don’t reproduce the issue on my side with the songs & album you mentioned.

Have you refreshed the page? If yes, what happens if you remove and re-add those songs to the playlist?

Hello! How is it going? When will you fix the issue?

I also have a bunch of songs from various artists greyed out. Doesn't matter - classics dead or alive, the language of the lyrics, or no lyrics, it's random. Doesn't matter also when i added them. Although, there's one artist whose album is greyed completely.

N

Nastasi

Guitar Hero

@Randall Younglao Could you please share screenshots where the songs are greyed out on mobile?
Thanks and apologies for the inconvenience

I have the same issue, described above

Jaime.Deezer

Community Manager

Hi @Nastasi could you please share the URL on Deezer of the Album/songs which are greyed out in order to check if they are available in your country?
Thanks

N

Nastasi

Guitar Hero

Hi @Nastasi could you please share the URL on Deezer of the Album/songs which are greyed out in order to check if they are available in your country?
Thanks

I'm almost always on vpn and it doesn't matter my ip, they're unavailable. Do you really think that all of us above have different reasons for the same issue?

Besides, they used to be available, otherwise i wouldn't have added them to my playlist

Jaime.Deezer

Community Manager

@Nastasi if you don’t share the URL on Deezer of the album or tracks that are greyed out for you I can’t check or investigate.
Thanks

N

Nastasi

Guitar Hero

6 tracks grayed out of 266 in the playlist.

I remembered now there were some tracks that would start playing fine but then switch to a puece of podcast. I had this problem in the beginning of summer when ihad some podcasts on my phone. I've deleted the podcast and the music tracks

Almost a year ago you promised to solve the issue within a year. Will you make us x-mas gifts as these issues fixed?

Jaime.Deezer

Community Manager

Most of the tracks from the screenshots are not available in our platform currently and that may be due to rights or the artists decisions to take them down.
Available tracks are the following:

Thanks

S

SnobHarry

Guitar Hero

Lately noticing a lot of greyed out songs from big artists like Emerson Lake & Palmer, Jethro Tull or The Cure. Any licensing troubles on Deezer’s side??

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