Hi, Loads of songs are greyed out in favourite tracks and other playlists and sometimes even in artist pages. the only way to play them is by looking up the song and play it from the search page. the songs that are greyed out are always the same songs (for example “secret story of the swan” by “iz*one” or “whistle” by “blackpink”) even when logging in to a different account or using a different device. Some songs are playing the wrong version when i play them from my playlists. for example if i click on the korean version of “as if its your last” by “blackpink” it will actually play the japanese version intstead of the korean. the only way to play the correct version of all the songs that are playing in the wrong language is by going to the artist page and play it from the album the song is in. the weird thing is that is the exact same song as it will say that the song is in my favourites, but when i play it from the artist page the language will be correct. Most of my Mp3 files are not displaying album art anymore when i add them to my favourite tracks or other paylists. when i head over to the mp3 section i am able to see the album art tho.The reason that im puting all 3 three issues in one topic is becuase all those issues came after the same update. first i was using the beta version of the app on a android phone. downgrading the deezer app to the stable version fixed all the issues, but a few weeks ago these issues came back at the same time after an update of the stable app . downgrading the app to an older version fixes it tho.

Milan Van Laar

Hitmaker

Answered

songs are greyed out or playing wrong version/mp3's not showing album art anymore

Forum|Forum|1 year ago
January 10, 2025
57 replies
1852 views

Hi,

Loads of songs are greyed out in favourite tracks and other playlists and sometimes even in artist pages. the only way to play them is by looking up the song and play it from the search page. the songs that are greyed out are always the same songs (for example “secret story of the swan” by “iz*one” or “whistle” by “blackpink”) even when logging in to a different account or using a different device.
Some songs are playing the wrong version when i play them from my playlists. for example if i click on the korean version of “as if its your last” by “blackpink” it will actually play the japanese version intstead of the korean. the only way to play the correct version of all the songs that are playing in the wrong language is by going to the artist page and play it from the album the song is in. the weird thing is that is the exact same song as it will say that the song is in my favourites, but when i play it from the artist page the language will be correct.
Most of my Mp3 files are not displaying album art anymore when i add them to my favourite tracks or other paylists. when i head over to the mp3 section i am able to see the album art tho.

The reason that im puting all 3 three issues in one topic is becuase all those issues came after the same update. first i was using the beta version of the app on a android phone. downgrading the deezer app to the stable version fixed all the issues, but a few weeks ago these issues came back at the same time after an update of the stable app . downgrading the app to an older version fixes it tho.

Best answer by Greg.Deezer

Hello all,

The issue is on a wrong track availability status for Android in the playlist pages and it should be fully fixed early next week.

Sorry and thanks for your understanding

Show previous replies

S

SnobHarry

Guitar Hero

no one?

Jaime.Deezer

Community Manager

Could you please share some examples and screenshots?
Thanks

S

SnobHarry

Guitar Hero

Sure! Here you go. Emerson Lake & Palmer / Therapy? / The Cure / Jethro Tull

Milan Van LaarAuthor

Hitmaker

Hi, when i created this ticket I wrote about songs playing the wrong language. So lot's of Korean songs would play the Japanese version and Japanese songs would play the Korean version. Ever since this has been fixed (which I'm really grateful for) it completely messed up the song suggestions in the search function but also when listening to Flow.

Example: When I search for a song like Boombayah by Blackpink it will give the Japanese version as result instead of the korean version, while the Korean version is actually the standard version, and the Japanese version is later released song with only a fraction of the streams from the original. This also happens when listening to Flow. Every time a famous Korean song that also has a not famous Japanese version, it will play the Japanese version in Flow.

It happens with almost all of the major Kpop songs that have 2 versions. And it's actually not only about different language versions, but some songs will only play the live version in Flow, or only give the live version when searching for the song. A good example for this is La Di Da by Everglow.

As it said, this started happening ever since the first bug i stated in the original message has been fixed. It's not something that only happens sometimes, with certain songs.... songs like Boombayah have actually never showed up as the original Korean version in Flow anymore since started happening.

I hope I gave enough information for y'all to find the cause, if not just let me know :))

Jaime.Deezer

Community Manager

Thanks for your feedback @Milan Van Laar.
Could you please share a screenshot and URL for a couple of examples that you mentioned?

Jaime.Deezer

Community Manager

Hi @SnobHarry I have checked on mobile, web and desktop app and all songs are available on my side. I also checked for restrictions or licensing issues and could not find any.
Have you tried on web and desktop to se if they are available or greyed out too?
Thanks

S

SnobHarry

Guitar Hero

Hi @SnobHarry I have checked on mobile, web and desktop app and all songs are available on my side. I also checked for restrictions or licensing issues and could not find any.
Have you tried on web and desktop to se if they are available or greyed out too?
Thanks

That’s a blatant lie!! It is NOT available, neither in the app, nopr on the web or desktop!! Give me a human, AI like you is obviously too stupid for that kinda stuff.

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