Hi, Loads of songs are greyed out in favourite tracks and other playlists and sometimes even in artist pages. the only way to play them is by looking up the song and play it from the search page. the songs that are greyed out are always the same songs (for example “secret story of the swan” by “iz*one” or “whistle” by “blackpink”) even when logging in to a different account or using a different device. Some songs are playing the wrong version when i play them from my playlists. for example if i click on the korean version of “as if its your last” by “blackpink” it will actually play the japanese version intstead of the korean. the only way to play the correct version of all the songs that are playing in the wrong language is by going to the artist page and play it from the album the song is in. the weird thing is that is the exact same song as it will say that the song is in my favourites, but when i play it from the artist page the language will be correct. Most of my Mp3 files are not displaying album art anymore when i add them to my favourite tracks or other paylists. when i head over to the mp3 section i am able to see the album art tho.The reason that im puting all 3 three issues in one topic is becuase all those issues came after the same update. first i was using the beta version of the app on a android phone. downgrading the deezer app to the stable version fixed all the issues, but a few weeks ago these issues came back at the same time after an update of the stable app . downgrading the app to an older version fixes it tho.

Milan Van Laar

Hitmaker

Answered

songs are greyed out or playing wrong version/mp3's not showing album art anymore

Forum|Forum|1 year ago
January 10, 2025
57 replies
1852 views

Hi,

Loads of songs are greyed out in favourite tracks and other playlists and sometimes even in artist pages. the only way to play them is by looking up the song and play it from the search page. the songs that are greyed out are always the same songs (for example “secret story of the swan” by “iz*one” or “whistle” by “blackpink”) even when logging in to a different account or using a different device.
Some songs are playing the wrong version when i play them from my playlists. for example if i click on the korean version of “as if its your last” by “blackpink” it will actually play the japanese version intstead of the korean. the only way to play the correct version of all the songs that are playing in the wrong language is by going to the artist page and play it from the album the song is in. the weird thing is that is the exact same song as it will say that the song is in my favourites, but when i play it from the artist page the language will be correct.
Most of my Mp3 files are not displaying album art anymore when i add them to my favourite tracks or other paylists. when i head over to the mp3 section i am able to see the album art tho.

The reason that im puting all 3 three issues in one topic is becuase all those issues came after the same update. first i was using the beta version of the app on a android phone. downgrading the deezer app to the stable version fixed all the issues, but a few weeks ago these issues came back at the same time after an update of the stable app . downgrading the app to an older version fixes it tho.

Best answer by Greg.Deezer

Hello all,

The issue is on a wrong track availability status for Android in the playlist pages and it should be fully fixed early next week.

Sorry and thanks for your understanding

Show previous replies

S

solman

Guitar Hero

Here are the Screenshots

M

Marks.Gian

Rising Star

If the song is greyed out on the artist / original album page too, its not a playlist bug, it probably means that for some reason Deezer can no longer stream the song legally (or something to do with copyright / licensing)

M

Moritz Müller

Roadie

I have the issue too. So unfortunately nothing has been fixed in the last six months. I am using app version 8.0.45.3 on a Google Pixel 8 phone.

Songs are playable on an album or from search results but are greyed out in playlists. It doesn't even matter if it is a playlist I created, it also occurs in Deezer-made playlists.

It is definitely an app problem - when I log in via browser on my laptop the playlists work perfectly fine.

This needs to be fixed because the playlists - and let's face it the whole app - are not usable this way.

G

Greg.Deezer

Product Team

Thanks for reporting it

It’s been fixed on the album you listed

M

Moritz Müller

Roadie

I am speechless. That is awesome. I have been in contact with deezer support for days and they couldn't fix it. Thank you so much.

It happens with other songs as well though. I am aware of it happening with the song "Montero (Call me by your name)" by Lil Nas X, too.

M

Marks.Gian

Rising Star

@Greg.Deezer

Hi, Im on Samsung A15, in the latest beta version of Deezer (8.0.47.1), and this album METAL FORTH by BABYMETAL has not been fixed for me. Its true that the album has reappeared on the artists page and the songs can be listened in the album page, but when I added the song Sunset Kiss (feat. Polyphia) in my big playlist it is greyed out and cant be listened.

I reinstalled the app, cleared the cache, tried again, and its 100% still with this problem for playlit listening experience on mobile. I see that on the desktop version is not greyed out and can be listened normally, but I use the app mainly on mobile, and its still an issue. Can you pass this feedback to the devs?

R

Randall Younglao

Guitar Hero

Same problem here. I have followed all recommended solutions, cleared cache, removed deezer, restarted phone, reinstalled deezer. No difference when using the mobile version of deezer. All songs in all playlists are available to me on the web version. My deezer version is currently 8.0.48.6 and it is installed on a Moto G Stylus 2024 using Android 14. Can anyone help?

Jaime.Deezer

Community Manager

@Randall Younglao Could you please share screenshots where the songs are greyed out on mobile?
Thanks and apologies for the inconvenience

Guitar Hero

Guitar Hero

Screenshots of my favorites, it is the same behavior for all playlists regardless of the creators. If I search ch the songs individually they are playable.

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