Playlists keep refreshing/ jump to top song

I am questioning now if you even care, i can see 1 day ago 'Leonidia' who is deezer admin has responded with the same message from 6 weeks ago, this is ridiculous, sending us bot messages with instructions that we have already followed. Really not good enough 🤷‍♂️

Hi 

Is this issue still being looked at, i have added a lot more music to my account, and it has now becoming a lot harder to enjoy the app and find songs.

Please can i have some update on this ?

Kind regards,

Neil

Maybe Leonídia can tell us more? Did you forward this issue?

I might be in Leonídia's bad books after my previous comment 😅

I didn't realise i had to forward anything on as I assumed that this issue was still being resolved. 

It seems that with older versions of android work fine with the app, but if this is the case the issue is only going to get worse for deezer. My phone is a samsung s20 so it is not even new and it is having problems. As more ppl update their phones, the problem is going to start interfering with more ppl.

Hopefully we can get an update on this, i understand from previous comments that the issue was identified by their tech team and that they have been working on the solution. 

That was a few months ago so surely there has been some progress.

Hello @Anshelmo thanks for sharing the video. In fact the issue still persists after the recent updates launched the Android team.

Unfortunately, i don’t have ETA to share with all of you regarding the fix of this issue.

But I would advise to reach the our Customer Care team through this link and report the issue sharing the video you sent here.

With that, our support team, will link your case with the incident opened and as soon as the fix is launch in the following days you will get a notification.

Apologies for the inconvenience that this issue causes you.  

Hi

I just want to give an update on user experience.

Firstly congrats on the new UI it's so cool.

The problem mentioned in this forum has been partially fixed with the new update.

When you are playing a song in favourites and press on the 'currently playing' tab at the bottom which brings up the the album art screen, you are able to return to the favourite tracklist and the position will not have changed, this was not the case with the previous version.

However the issue still occurs that if you close the screen or switch to another app, you are returned to the top of the favourite tracklist.

Thank you,

Neil

Update after update, even with new skin the problem is still active. Easily reproducable if you open the current song and open the lyrics, close them and swipe down to the list... Its on the top, every time. 

Everytime I activate Bluetooth deezer starts to play music in the background, the app isnt even open and you have to open the app details to force close it. 

And after 3 played songs the fourth wouldnt start and the app shows an error message. 

Sorry to say, but these bugs are there forever. Deezer seems to have the badliest developers of all music streaming apps. 

It's the lack of response that gets to me. To be honest I will give them another month, and then i think i'll just switch to spotify. Why put up with such a huge issue for so long, there is a method of transferring your songs directly to spotify. It's not like we are getting the service for free.

Before, i loved how i could find new tracks with track mix, but recently i have started using Beatport streaming, and they allow you to follow labels which pretty much gives you access to a far greater music library.

I was going to continue using deezer and beatport, but if the issue isn't resolved in 30 days, it's Bon Voyage. 

You've been great to me Deezer, but lack of communication over such a huge issue has worn out my patience 😔

😂 just scrolled up and saw that we started this conversation 4 months ago, quite incredible.

I think they had everyone working on the new UI and completely ignored this huge problem.

I'm not having any issues regarding bluetooth, or songs not playing. 

@Leonídia.Deezer 

I have a quick solution to this issue if the developers would implement it.

Can you add a feature which allows all off the songs in favourites to be copied to a playlist.

The problem doesn't exist in playlists and it would be so helpful if this was a way we could listen to our songs while the problem is being fixed.

Please please please can this feature be added, as I have over 4000 songs and finding songs has become an absolute nightmare, especially when i'm being an astronaut 👨‍🚀

Thank you for your time 🙏