Playlists keep refreshing/ jump to top song

Had this same issue for ages now. Just got a new phone running android 14 and the same problem is still there. Previous phone on android 13 had same issue.

Going back to my list of albums when browsing my music and it keeps jumping back to the top of the list…Very annoying when you have a large list to scroll back through.

Seeing how long this has been going on for I guess Deezer don't know how to fix, or just don't want to!

Time to switch to Tidal?

Cheers Ferg, a fresh commenter might get this some attention.

I only have the issue when scrolling through favourite songs.

I gave a solution above and it hasn't been implemented, so it seems they don't really care, i think to implement code that would allow to copy 'favourite songs' playlist would take a a few hours if even, but they seem to be content with us having the issue. 

Hello @ferg8 @Neilo1991 apologies for the absence of feedback on this topic.

I tried today to replicate on the Deezer Beta 8.0.7 version and standard version 8.0.5 and I couldn’t reproduce the same issue. But maybe I didn’t made the same steps.

Open lyrics, block the phone, closed the app and every time I came back to favourites list it was on the same place where I left.

So please can you confirm if from our side you can still reproduce the issue and would be great if you could share a video in case the bug persists.

In that case, share details about your device. Model, Deezer version installed, OS version. 

Hi,

Still seeing this issue. I'm using a Oneplus 12 running android 14. My old phone was an Oppo Find X5 pro, firstly on Android 13, then upgraded to 14 and had the same issue on that. My Deezer app version is 8.0.7.16.

I navigate to favourites, then download albums. I browse the list and choose an album, but then decide to carry on browsing my album list. When I select back, I'm sent to the top of the list rather than where I was on the list previously.

This is a real pain when I have a huge list of downloaded albums.

This is driving me insane now, with matters made even worse due to other issues meaning I had to delete all my music and start over.

Browsing a list of 1000+ albums only to be sent back to the list every time is now unbearable 🤬

I have to say that the support received seems very slow. 

It's not like this is a free app, I've been paying for this for many years now, and the HiFi subscription isn't exactly cheap!! 💰💰💰

Has this issue even been fed back to the app Devs?

Edit: I've just read back through the previous posts and see that Deezer admin referred to this as a bug, this was 6 months ago, and it's still not fixed 🙀 

Looks like the same issue:

https://en.deezercommunity.com/android-47/album-page-refreshes-when-navigating-back-to-it-77110?postid=236376#post236376

Any feedback from Deezer????

Deezer version: 8.0.6.65

Samsung s20fe

Android version: One UI 5.1

G780FXXSFFXA6/ G780FOXMFFXA6/ G780FXXSFFXA6

This issue has been identified on a brand new samsung phone in a previous comment.

https://drive.google.com/file/d/1CtEXRWP3EAKS0tK0JxobZ81oZhGm5Cw3/view?usp=drivesdk

There is a screen recording attached. Thank you for getting back to us, but can you reply regarding the temporary fix that I suggested to you below.

The issue doesn't occur in playlists, it's only in the favourite tracks section. Can a feature not be added that allows entire of favourite tracks to be added to a playlist, and at least then we can enjoy our music while the problem is being fixed.

I've said it before, but this is really it for me. I'll give it 3 weeks, and after that I will be switching to Spotify as I really can't stand using the app anymore, it's far too frustrating, and the fact we are paying for it just makes matters worse.

Thank you,

Neil

I'm about to jump ship too. Far too many issues with the app.

The timing is great, Tidal have just announced they are cutting prices to match Spotify…

Bring on MQA hi-res audio….🥳

Hello @ferg8 we have a new incident open because we have identify that when users reach out a certain volume of favourite albums (over 500 albums) is where the issue starts to happen.

But unfortunately, I don’t have for now any estimate date when this will be improved. Apologies for the experience of having to scroll down until the point you were before.

What happens when you don't fix your many bugs?

Your customers leave. Tidal is now £10.99 per month and has better quality audio and an app that works.

Customers give you feedback to the many issues, yet you don't fix them. You loose….